GUESS Factory

Lisa Ann

4 years ago

App lags terribly, won't go back to where you leave off after looking at something, and now I haven't been able to open the app for the last week as it crashes.

Ashley Cordeiro

1 year ago

Not sure why an update was needed. Now can't even use the app without the update BUT you don't even get the update option. I un and reinstalled and still asking for update! Frustrating. How am I to keep my elite status if I can't even use the app!

Isabelle Minko

4 years ago

The App closes often and is slow. I keep receiving notifications about male clothes, eventhough on my profile it's female. I've seen more better shopping Apps than this one.

A Google user

5 years ago

The app was fine until the update. Why bother emailing you, when you won't even respond back? I want my rewards wheel back. I sent you a pic and nothing. A bit unprofessional if you ask. If you can respond to someone here, then you can email someone.

Nyesha Clayton

1 year ago

This is new Guess, I'm gonna need y'all to fix this, it tells me it's an update but there is no actual update; thus I cannot get into app past the "The GUESS Factory app just got better. Download the latest update to check out the newest features." Yeah can't get past that.

Yvette L. Hernandez

4 years ago

App is super slow, it won't let me change the birthday the app applied to me or my gender and when I press the back button it sends me to the main page instead of going back once. I just only installed the app.

Nick Ullman

1 year ago

After the so called update I can't do anything with the app as it constantly tells me there is an update when I've already updated. I have an order on the way and I've been tracking it and now I have no idea when my order will arrive.

Shy Ann

4 years ago

All these updates ruined the app! Wishlist cannot load, the checkout process doesn't disclose shipping cost, just takes you straight to complete the purchase without reviewing. Very slow loading in every way!

A Google user

5 years ago

Ordered watches, 1 came the wrong color which was supposed to be blue and what I got was silver. I was going to ignore that but another package arrived and they sent me BOOTS instead of a watch! Never using this app again

A Google user

5 years ago

Completely lost the challenge wheel under loyalty. Have tried uninstalling and reinstalling but nothing works. I used to love this app until last update. Y'all messed up a perfectly functioning app that I buy from at least once a month and now I'm uninstalling for good

Ryan Nichols

3 years ago

I've been shopping on the website. Was excited to see the app, because I bought just about everything on the website already and the app has some different stuff. 5 minutes into it, frozen. And I haven't been able to get it to work since. So frustrating. It's like hello, I'm trying to give you money,

A Google user

6 years ago

This app is the worst. i first ordered something from them last summer. everything was fine but the last order that i made was on december the 10th. they lost my package and made me wait for a month or so (i did not recieve a cupon or anything for my next order like an apology). i then placed the order again on november the 10th. not even now, january 22, i didn't get that blazer that i ordered. It has items that are no longer available when you order them.

A Google user

5 years ago

The app will often not open. Once I place an order everything stays in my shopping cart as if I never purchased it. When sorting by size, the page shows no options but if you just change the size when looking at a specific item it shows in stock in the size I tried to sort by. Finally, after uninstalling the app and logging back in the app will finally reload but you have to keep uninstalling and reinstalling for it to update. This app has a lot of bugs that need to be worked out.

A Google user

5 years ago

I placed an order on Tuesday evening, but haven't received any order confirmation and order shipment email. Don't know when order is going to be shipped and I will receive it. Another issue is it doesn't keep the applied filter or sorting criteria after opening an item to see details and going back. User has to apply the filter or sorting again. Which is very annoying. Very disappointed with Guess app.

A Google user

6 years ago

Since the update a few days ago the app keeps crashing every time I go into either my wishlist or my bag. How am I supposed to purchase anything if it keeps crashing? I use the web browser instead but I'd prefer to use the app. Please fix this. Also, my points say that they are pending and my points which give me a discount are also pending, I would like for this to actually work and to receive my discount as that is a perk I would like to actually utilize.

The Mandy

1 year ago

I have had this app on my phone for a couple of years. In the beginning, it would, just, close, so I quit looking at it because I wasn't in the market to buy more stuff that I don't need! I figured that within the next update or two, it would get figured out but 1.5 years later and it still does it, like holy man! I was browsing through it for 10 minutes and it closed on me 3 times!

Stephanie Hope Wagner

3 years ago

Love this app until recently. Literally stops working within seconds and is forced to shut down. The wish list is never saving the items you add. Even after saving them 4or 5 times. It's like a mind of its own. The location for the pick up today in store, is never my location, But 250+ miles away. Just gets frustrating. Specially when you find an item and try to check out, then the app is forced to shut down and getting back on is basically impossible.