Genesis Digital Key

Adrian Babilinski

1 year ago

Error messages seem like developer logs instead of insightful information for the user. The watch app doesn't work without my phone The app icon is not updated to support the new Android standard The app doesn't let me close my windows remotely

Jeff Payne

3 years ago

Once opened the app can't be closed. It keeps displaying in my phone header so I assume it is sucking battery. I have to reboot the phone to exit. Please, give an option to exit once I'm done using the key.

Pramod Kumar

3 years ago

Useless app, why does it need Internet to work? Why can't it use nfc?. Depict that if I convince myself that internet is needed then why does it need from mobile data? when I try to use in garage, I get wifi but app won't work till I turn on mobile data. Let's me again agree to that fact that it need mobile data, then why does it need mobile data to be ON in BOTH sim cards? In my pixel 5 only one sim can have internet ON, now this app won't turn on by saying "turn Mobile data", why ?

Boiler Up! Hammer Down!

4 years ago

Digital key has stopped working twice. Both times I had to uninstall and reinstall the app for the key to work again. Very annoying when trying to start the car.

brian Derrico

3 years ago

Why this app needs network is beyond me. Why can't the digital key be on the phone? If the app uses Bluetooth to talk to the car, please make it all local. I've sat outside my door too many times waiting for the app to load due to poor network - that shouldn't be a problem!

Linda Loo

2 years ago

Worst app ever..... I am uninstalling it. Wants permissions to everything on your phone... and if you don't just keeps you in a big merry go round loop. I even tried enabling everything and still big heap of doo doo... I will never use this maybe that is what they want a seriously ticked off customer that will never buy this car again what a shame. I will find a car that actually has remote start on the fob... no need to be that nosy about my information.

Mika Savoie

1 year ago

The app doesn't work well at all. You got to be very close to your vehicle for it to connect, and it takes forever to connect. I end up standing at my vehicle for a while for it to connect so that I can unlock the door. App needs major improvements!

Denise Mcbride

3 years ago

App freezes a lot. Most "advantages" in the app can't be used. App key should be able to be used at any relative distance to the car. Starting the car from the key should not require a mathematical equation of distance. Good for ppl who lose their physical keys but a DEFINITE nuisance.

Jennifer Reynolds

1 year ago

This app leaves much to be desired. It works, but it's a bit clunky. It takes a while to load so it's just faster to use my key card, and if course even faster to just use the fob. But it can be helpful on occasion. Just not good enough for regular use.

Howard Passman

2 years ago

Doesn't work at all any more. Uninstalled/reinstalled. Still doesn't work to unlock the car. Starts it nut that doesn't do much good if you can't unlock it. A little undependable. Unlocking the car with my Pixel doesn't work a lot. Downgraded to two stars due to the poor dependability.

Gerald Reed

3 years ago

Totally and completely useless app. Cannot even sign into the app because it can't detect the network. Tried on wifi running at 800 Mbs and mobile 5G network, both with full signal strength. This is the only app that can't connect. Deserves zero stars!! Uninstalled and tried again. Same result. Now I give it negative 5 stars for wasting time out of my short life.

AG Gonzalez

3 years ago

Reached out to support and after they either couldn't figure out the issue or just got tired after only 3 emails in total, total silence. App thinks my phone is rooted and wouldn't work. It's not. Used another phone and it worked. Same android version and manufacturer. I inquired about status and have been ignored. If there is no solution or a bug, just let me know, give a little guidance, don't ignore me. POOR SUPPORT.

t.s. b'sox

1 year ago

I would love to try it. But apparently buying a 2.5 L Advanced trim package for around $60,000 is not a good enough car for Hyundai to put the digital key option on. The salesman told us we can do it but when we called they said my car was not equipped with digital key. Nor heads up display which my entry level Kona has. Pretty disappointing

William

3 years ago

Useful if you misplace key fob, but not a substitute for BlueLink Genesis Intelligent Assist. Digital Key is without intervention, there is no customer service. It makes smartphone a fob. BlueLink is better, does everything Digital Key does AND more, it provides extraordinary services and customer service, though it has its faults. Do not confuse with CARD KEY! CARD KEY, size of credit card, is great to carry in wallet for emergencies.

J M

2 years ago

Just bought my GV70 Electrified 2 weeks ago, and I set up the digital key tonight. The app kept saying it failed, so I tried like 20 times deleting and starting over. Then I decided to just test it out even though the app said it failed. Everything worked. So, even if you get a failure, test it out and see if it works before getting aggravated like I did. I still gave it 5 stars because if I wasn't drunk and high, I probably would have achieved success on one of my first few tries.

Eugene Wilson

1 year ago

the digital key app works way better and faster than the Genesis App. it almost seem like a better experience to use the web browser than the app! please Genesis, catch up to the Lexus app asap. It would be great to disable certain door notifications each time it's opened, when the car is left unlocked or after a specified period of incremental time that the user can control. The overall app experience is just not fluid and it's not like these updates are impossible, not as customer intuitive.

Andriy

1 year ago

Second update. Downgrading from 3 to 2. The new update has stopped working without Internet at all. It used to cache something like 10 keys. Two years ago, i ran into trouble and had to take taxi to drive home for the real key. The app stopped working and logged me out. The Internet was OK. It was Sunday and maybe the services had issue. Now i use this app only in certain scenarios, always being afraid that their server could be down or i turn off the engine in a place without Internet.