GCash

Eridachii Ichicka

1 year ago

This is very disappointing. I was enjoying the app for a good while but then it suddenly doesn't work anymore? I have indeed tried what it says in the help center and even talked with their ai about what to do numerous times and it's just the same instructions over and over and it still hasnt been fixed. I can't log in, I've done what it has told me to. I need the money inside. Please fix your troubleshooting. I'll change the review if I manage to retrieve back my account. This is outrageous.

Team RoBby Official (Bobby Jose Paming)

1 year ago

I updated the app today. And my account was log-out. Now I can't log in again. It repeatedly ask for selfies then there's always an error message when trying to enter PIN. I've been using the app for a long time and everytime there's an update, there are additional new bugs/error. So frustrating when you needed online transactions immediately. 👎👎👎

Russel Talaro

11 months ago

Terrible app. I thought I am the only one having problem with the facial recognition feature. Many users are experiencing the same problem and they still didn't fix this issue. This is also not the first time I experience this problem. The customer service is also slow. I created a ticket and after 3 weeks of commicating via email there is still no solution. Proof of identity has been send and I still can't log in. It's better to put our money in other e-wallet platforms.

Leo Paolo Dolero

11 months ago

If there's a zero star I would be happy to rate it zero. Your app just sucks , too many bugs and crashes. I've been trying to log in to my account by registering my phone but the face recognition doesn't work at all, like I've tried multiple times but it always takes me back to log in section over and over again, it's super frustrating and annoying. I really hope your app would be gone here on playstore and replaced it with a better banking and finance app with different developer.

Krisha Cajocson

1 year ago

App now is slow and buggy unlike before. Verification process is hassle, can't even capture a photo nicely. (Edited) I gave 1 star!!!! If there's 0 star, I will rate it zero! My account was back from fully verified to basic - so my funds are on hold. Lol! They didn't even notified me via text! I'm done and not using this anymore. Super hassle and inconvenient to use!!!!!!! Will switch to their competitor app.

Jezreel Fernandez

1 year ago

The app is still full of bugs and glitches. Whenever I tries to open the Help Center and check the status of my ticket, the app keeps closing, there's always an error prompt saying that I have been log out. Their process' still a hassle and takes too long to resolve the issues. I'm quite disappointed that nothing has ever changed ever since.

Lisa Kulp

11 months ago

May 1 still out of action no change since my post April 24. The service is unreliable. I have been unable to make payments for 60 hours. The message is check your internet. I am sending this, my internet works. I closed/reopened the app, I turned the phone off/on, I cleared the cache, uninstalled/reinstalled the app, nothing works. This is the longest I've experienced this. This doesn't work.

Angela Patriarca

1 year ago

Horrible. There's always a problem when I try to open it. With the face verification, no matter how many times I try, it doesn't recognize. I've fixed lightning, followed instructions and all, but no use. Plus, whenever I try to access the help center, it's bugged again. It's annoying. Why can't we have the option to have less security used? I mean, is the pin not enough? We should at least have a choice to remove the face verification thing. It kept on bugging 👎👎👎👎

Marithe Angela

11 months ago

It is now asserting that my device is "not secure." I did everything I could think of, including deactivating developer settings, but it wasn't effective at all. This is a really terrible experience since it always, apparently at random, closes the app. This problem appears to be shared by a large number of other users. Please fix it as soon as possible as I was dealing with this for almost a month now. Still not working properly, worse is I have no unregister button in account secure!

Rolando Gambito

1 year ago

All in all functional for it's intended purpose, but too bloated to give it a 5 star. Pros: bugs I are few amd far between. Cons: very aggressive and annoying upselling of other services (insurance etc.) which are checked ON by default! UI is intended to be useful and easy but is the opposite. Settings (favorites, saved banks etc.) are reset after update.

Aliyah Barrot (Ali)

11 months ago

On every update requires you to set up your account all over again (sending again valid ID, additional infos, and selfie). Worst part, you'll have to wait for 7 days to get the confirmation. You are not able to send out money or load because you have to wait for your account to be verified. Honestly, I could not find significant changes on every update except it gets glitching than before. Online payments were supposed to be more efficient and convenient to use. This was not it.

Eggy Eggs Eggs Eggy

1 year ago

The security features of this app is very glitchy and wouldn't allow me to log in to my account, it should be optional for users to turn off face recognition, especially with those who have the index scanner on. Speaking of face recognition, no matter how much i position myself to have my face scanned, it still wouldn't allow and results in an error, after multiple retry, the app prevents me from face scanning anymore by kicking me out all the time.

Charvet Caquilala

11 months ago

If I am to rate this app, it should have been zero. Rated it one star, considering I've been using it for too long. You freeze my account with my money on it. Verification takes more than the said timeframe, 7 days. My ticket has been escalated twice! But yet no resolution was done. You always said it will take 24-48 hours for the escalation! Yet nothing has been done! And I have bills to pay and my money is in your account! Their chat option does not provide update! What a terrible experience!

Edward Del Prado (TheHumbleBoy.Bit)

11 months ago

Horrible experience now, the app is inaccessible due to it constantly asking for verification. I understand that it's for security measures but it's gone up to the extreme that I would rather just pay up front than use this sorry excuse of an e-wallet. The many add-ons are already causing major traffic for lower end phones, instead of sticking to being a reliable alternative for payment, it's inconsistencies is tarnishing it's potential.

Cliff Galapia

11 months ago

Buggy and bloated. Opening the app brings up a pop-up. There are times when it restarts the onboarding adding more of a hassle. The "unsecure system" alert disrupts application operations too much despite having a secure system active. Favorites are also always reset after a certain period. Aside from those mentioned are the various crashes, the lack of maintenance notices regarding its services, and the refusal to open after one tap of the app icon. Still unreliable and disappointing.

Lemon

11 months ago

Update: Now it forces users to choose ONE phone that can be used. What if it's lost, stolen or broken? Original review: Each time I log in, at least 2 pop-ups will appear. Sometimes more. Each one telling me about a promo or a feature. That's too many. Sometimes I just want to log in quickly and do a transaction. No need to remind me of this feature or that promo each fricking time. Also, the app is SLUGGISH on a midrange phone.

Terry B.

1 year ago

Must there be an error message that something went wrong everytime I open the app for the first time everyday? Also, you know what happens when you pop up an ad everytime your app is opened? It becomes automatic to click the "Remind me later" button without ever reading the ad. I don't remember the last time I read your ad. You might as well put a "Never remind me" button. Actually, there really should be a "Never remind me" button.