Free2move | Car Share & Rental

A Google user

6 years ago

I tried to sign up, and before my licence was even verified, they locked my account! They were extremely vague with me and wouldn't tell me anything over the phone! So I send an email to member services, and they tell me I'm ineligible to have an account. I have friends who has signed up just like me, a new driver, and they were fine. AGAIN, THEY WOULD NOT TELL ME ANYTHING! I can't even find my situation in the terms and conditions. I WILL NEVER RECCOMEND CAR 2 GO TO ANYONE. 😡

A Google user

5 years ago

One of the most inept companies I have ever tried to deal with. I used the service successfully a couple of times. The cars are not in great shape. however they are convenient. My credit card on file was updated 5 months ago and they are still not able to get it right. they place a ghost charge on my account which is later reversed but they continue to tell me my card is not working. I've tried to use the service multiple times. still not working.

Daniel Kaiser

1 year ago

Quality has deteriorated in the last years while prices have gone up. The cars are unreliable, the costumer service is basically nonexistent and the phone support a disaster. I wasn't able to end my rental, calling support I was told that my waiting time would be around 3 minutes. I got kicked out of the line twice after 20+ minutes and spent a total of 70+ minutes trying to get a hold of someone. Gave up and sent an email.

A Google user

6 years ago

Great concept. Very glitchy system. It's been very difficult to get setup and reach support. Zip car is much more streamlined but the cars are not as nice and you have to leave them in the same location you picked them up. Car2go is much better just not as easy. Probably worth the trouble.

A Google user

5 years ago

Tried signing up with the intention of using it days later for a short trip out of town. The app quotes 1-2 days for license processing. I have a clean driving record, and the agent I spoke to said there was nothing holding up the process on my end. So now it's the weekend, days later, and I STILL dont have approval. Stick to the other apps, friends. at least they won't misquote you on a turnaround and wind up ruining your weekend.

A Google user

5 years ago

I've used car2go for years. A while back they added a $1 'driver protection fee' to the price of every rental. This fee is not added to the initial rental quote, instead it's tacked on at the end of trip. So a $6 option will actually cost $7. It's only one dollar but it still bugs me they don't tell you. It also sucks they won't credit me the buck I had to pay to figure this out, especially considering the hundreds of dollars I've already spent with them. I now use Zipcar whenever possible.

A Google user

5 years ago

I've been using Car2Go for years now and have always loved it; it's always been an extremely valuable way for me to get around. Recently however, Car2go instituted a zoning system. This means that if you pick up a car in one part of a city and drop it off in another part, you get charged an extra $4.99. I live in West Seattle and work downtown. These two neighborhoods are now considered different zones, and every trip I take will cost me and additional $5. I won't be using Car2Go anymore.

A Google user

6 years ago

I love car2go, but the app has turned into a massive piece of garbage since that last couple updates, April 2019. constant crashes, lockups, and loosing gps, ESPECIALLY when trying to actually rent the car. this left me messing with it for 15 minutes in the rain the other day before it finally unlocked the vehicle. No, its not my phone, nothing else is having issues.

A Google user

5 years ago

Not sure if it's the latest update or the impending shift to Share Now, but the app has been failing to connect to the network to see what cars are available or start a reservation more lately. Stranded a reservation I had, and when I called the support number it has been disconnected. The app and service are usually so reliable, so I'm concerned about the merger and how well things are going to work.

A Google user

5 years ago

i like the radar function. but overall there is a lot of room for improvement in terms of reliability. also wasnt able to use a car today because it had dent on the side. tried to report it but the functionality seems broken, so the only option was too call a hotline. the hotline had a 9 minute wait. so i had no choice but to walk to another car 10 minutes away in a scetchy neighborhood. thanks ...

A Google user

5 years ago

it's become a nightmare dealing with the app, customer service, and the over all use of the vehicles. the last car I had wouldn't lock, and the engine would be cut off remotely until the app loaded enough for me to resume my trip. I've been over charged, under comped, and left almost stranded, and I'm done with it. I called and was told nothing could he done to help me, so I'm switching to lime.

A Google user

6 years ago

I had gotten this because the prices of Zipcar had gone up and car2go is fair in pricing. It's a good service for those that know about parking in NYC. I personally don't because I'm not a car owner. I parked the car in a home area, didn't see parking meters so I assumed I was good. Well then I get an email that it got a ticket and was towed and on top of that I'm being charged a 150$ processing fee. I also got stuck in traffic upon returning it and there was no way to extend the rental so all and all I practically paid 600$ to rent a car. I'll never bad mouth Zipcar again, I never understood how good I had it with assigned parking lots. The service is cool but if you're NYC parking ignorant like me STAY AWAY.

Heini Zachariassen

4 years ago

Latest update broke the app. I've used it consistently on a weekly basis and it has worked ok. No frequent problems. Now there is a 10% chance that the car opens. Doesn't give me any reason, just says service not available now. No error code, that is just bad programming. It is clearly a bug, I spoke to support they had a standard answer, shut down Bluetooth and restart the app. That sometimes works, for now I have to stop using a service that I've relied every week.

A Google user

6 years ago

I used this app a lot and I loved this service. However, one of my cards expired and it locked my account. I paid what I needed to pay to resume using the service. It's been more than a month and they haven't unlocked my account. I've called, emailed their customer service and I get the same answer about forwarding it upward for nothing to get done. I have to uninstall and go elsewhere now. Super disappointed.

Anna Maria Boß

4 months ago

With the new app, their pricing policy has changed. Rather than charge you whatever the best rate for your trip is, you have to pick a duration ahead of time and if you go over, they charge you by the minute for that extra time. I looked through their terms and conditions and didn't find that spelled out anywhere, and they did not reply when I emailed them asking about it either.

Frederiko Ribeiro

3 months ago

The app is very slow, when I open it, most of the time it says "Connecting" and I'm not able to see any car. When I want to lock the car to end the ride, I have to keep closing and opening the app so it finally loads the cars in the map and I can see mine. The big problem is that it charges per minute so I lose time and money with that. I have a good phone and good internet so the problem is 100% the app. Apart from that, the parking rules are super restrict so I always prefer Miles.

Rico Harris

2 months ago

Not many quick, off the curb, car rental companies around DC anymore. I guess we're stuck with free2move by default and well, it's not the best thing. Customer service is slow and often unreliable. The app is terrible and the new service model is more expensive than the last. Does anyone else have a rewards button that doesn't work? I was told that rewards haven't been rolled out in America but we have a button for it that leads to a loading screen that never loads up. I really miss car2go 😢