Forever 21-The Latest Fashion

Danielle Swafford

4 years ago

When I click on an item, and scroll down, there are about 5 items you can scroll through, labeled as "You Might Also Like." However, these items are not usually at all similar to the item I was interested in. Even worse, it seems to always be a mix of about the same 15-20 pieces of apparel, half of which are Out of Stock! I can remember a time when it wasn't this bad. It wasn't perfect but it has really gone downhill.

A. Dubna

4 years ago

I love looking at clothes on this app. I'm picky, so it takes me a while to find what I like, but I do like a lot of the clothes here. Only problem I've found is that sometimes the colors in the pictures are incorrectly named. Once, a shirt labeled "apricot" was actually a shade of dark blue. Noticed this problem a few times. Update 9/8/2020: I also went down another star because I can't make reviews. Whenever I type up a review and hit "Submit," nothing happens.

Lex Miller

2 years ago

I'll just stop shopping here, and I should have sooner. If you use any discount in the app whatsoever it changes everything to final sale AFTER the purchase is made. Very deceptive. So just be forewarned if you don't pay full price, you're keeping it. Also there are so many items where the color you see isn't what it really is, so that's fun when you can't return anything. I was a manager at a f21, so I know when they say they can't override a return they're flat out lying to you. Good luck.

Lola Bunny

1 year ago

I recently made a purchase, and the app wouldn't let me choose which shipping I wanted because of a glitch. I made my purchase because I didn't want to lose the items I liked and called 4ever21. I was told, even though my purchase was still pending, they refuse to modify my order to allow me to pay for shipping. They said they can only cancel my order. I then asked if my order can be canceled and then repurchased over the phone. Nope! So, they would rather lose money than change policy.

Lynn Mack

4 years ago

Works poorly. Doesn't save my cart. Trying to search for items is a trial. Looked for a specific hooded sweatshirt on iPhone and found it. Went to Samsung Galaxy phone and couldn't bring it up no matter what I put in search window! Ridiculous! App closed out 3 times while trying to shop. Website was just as bad. Wish I could set shipping notifications.

Ellisa Jankowski

4 years ago

The new update is a nightmare. Glitchy problems all over the place. It destroyed my previous wishlist and I experience constant performance issues every time I try to use the app. For example: my cart says that I have 2 items in it; in actuality, I have zero items. It shows the total cost for said items as well, but inside my basket there are no items in sight. The entire app has glitchy issues like this one, and is almost impossible to use enjoyably.

A Google user

6 years ago

The app is fine. Could be a little better to navigate and I wish there was a feature where I could make specific wish lists. I hate that you can only have one wish list and it's limited to 100 items. The biggest issue I have is their shipping. If it says it will arrive in 5-10 days the company better make sure it gets there. My Thanksgiving dress is now useless because it won't arrive until the day AFTER Thanksgiving and I made sure I ordered early. It took them five days to find and ship 2 items? Had they done it within a day or two like usual I wouldn't have had an issue. Even when paying for expedited shipping my orders arrive late and they are based in LA so I don't see why it's so difficult.

A Google user

6 years ago

Cool idea since the website never works for me but now this glitches and freezes all the time. I'll click the pic and then nothing pops up. I have to hit the back button then try it again. it also gives me the loading icon a lot. Much like a lot of what Forever 21 sells. Cute idea but cheap execution. Also make sure to disable the push notifications. I get them 5 times a day and it's super annoying

Amy Settie

1 year ago

The app sucks. I have tried several times to place my order and it won't take my mailing information. The app keeps shutting down. Then I try to contact customer service and their never available. I mean does anyone work there?Worst customer service ever. Taking my business elsewhere. I HIGHLY DO NOT RECOMMEND! Would of gave them a zero if it was possible due to my experience.

La Reina

2 years ago

Edit: Found gc box on site. Click on right box w/ total and scroll down. Could be easier to find. As other users have noticed, you can't choose ship to store as your delivery option in the app. Even more aggravating, when you checkout on the website, you can't use your gift card as a form of payment. So, you have to choose between paying an extra $6 to use your gift card or pay with card to save that fee. For all of that, I wouldn't have even purchased the gift card in the 1st place. Please fix.

Néysa C

3 years ago

The clothes are super cute and all of that, but I get extremely annoyed at the app shutting down every few minutes. It's tedious, and when I'm scrolling down window shopping, I don't want to be interuppted by it closing off and sending me back to the home screen. I hope that this and the annoying wishlist bug can be fixed. The heart in the corner takes forever to show up black (letting you know you liked it.) Overall very buggy app.

Alena Pak

3 years ago

What happened? Did your tech people quit? Navigation is an absolute nightmare. The cart is a mess. Cant delete sold out items. The app lags. The overall look is just lazy. I just checked it now and all the pictures are zoomed in...Seriously, what happened? I really don't want to try to find a store that actually has the plus size section. Just let me buy my stuff online please. I don't know what's happening, but fix it.

Jeannette Blaniar

2 years ago

The app discounts never work correctly for me. The first time, the code wouldn't even apply. This time, the code applies but then when I click checkout, a completely incorrect total comes up that is nearly twice the cost of the 6 items I have in my cart. It makes no sense. I would love to use the app and get the discounts. Last time I placed an order, I ended up just going through the site. I will do the same this time, disappointed, again.

Ashley Marie

3 years ago

While its significantly faster running than the web browser version there are two major problems with the app. 1) It crashes unexpectedly and you have to reopen the app and search for the same items again. 2) The promo codes cannot be applied on the app, at all. The 40% off coupon code for the app does not work, I know which items it applies to. I put in another code that applies perfectly fine on the web browser version, but not on the app. The app really needs some work. 2/5

DeArla

3 years ago

Update is terrible. Barcode scanning feature completely gone. Bring this back please; it is very helpful for finding sizes online that are sold out in store, and for finding matching tops/bottoms. I also like to see how an item looks on the model. The 'add to waitlist' feature is gone in this version. The pop up bolt cart screen does not show which items are final sale. The old app was SO MUCH BETTER. This version is unshoppable.

Kat Starr

1 year ago

AMAZING experience! Not only do they have good quality stuff for great prices, the bargains are amazing!! I got just under 50% off my purchase & I didn't even need a promo code!! I also love the true fit size chart as it has been very accurate for me, unless I specifically want a bigger or smaller fit. They also ship really fast with standardnship. I was hesitant about getting an app as I like to save as much memory as I can, but IT'S TOTALLY WORTH IT FOR THE BARGAINS, ALOT OF 'EM IN-APP ONLY.

Kimberly Dymek

1 year ago

A feature I wish it had is an in-store filter option. I needed shoes for an outfit I want to wear in 4 days and would like to be able to buy it and stop in at the store near me to pick it up. You can't see whether they have it in the store unless you add it to your cart first and when it's something like black shoes there are so many options and most are not immediately available for pickup.