Food Lion To Go

Jessica Hayes

4 years ago

Worked until recently. I love being able to order my groceries and pick them up. It is essential right now for my family. The app is no longer allowing me to check out. Giving error codes. Then deleting my cart and making those items unavailable to search. I know they are stock items very basic. It is an error within the app. please fix these issues so that I can use this again. I have uninstalled and restarted my phone several times. Did not fix the issue.

Sara H.

4 years ago

This app is good for my area in Allen County KY. While delivery isn't available the pick-up service is great. The shopper texts you as they are shopping for your items & if an item is unavailable they will let you know & give simlar options to replace it or you can cancel an item. They can't change an item without your approval first. The shopping list is updated to view on instacart. No extra fees for pick-up or cancel. They did everything including loading groceries, great timing! 👍👍

Carol Barwick

4 years ago

I want to love this app, but I can't. The one time I used it was worth the aggravation of the inadequate search feature, but it won't let me log in to place a 2nd order. It says password is incorrect, even though I know it isn't. It won't send an email when I choose forgot password. I tried making a new account. It won't take the verification code. I have uninstalled & reinstalled several times. Didn't help. Delivery fee is reasonable, but fee to bring out to car is too high. Walmart is free.

Sara Cruz

2 years ago

Everything went fine with finding items and adding them into my cart. Trouble started when I needed to check out. It didn't let me sign up for an mvp card or check out as a guess without it. I followed all the prompts and filled out all the information but when I clicked submit it didn't let me move forward. Kept giving an error that the password wasn't matching the confirmation password. I couldn't go any further or place my order. Uninstalled the app since clearly it doesn't work.

Nicki B

2 years ago

Lots of bugs that are still freezing this app and at times it is impossibly slow (3-5 minutes to load a page). You have to refresh often if you're carting for a delivery or pickup order, because they will give your reservation away to someone else, and then it will show an error until you clear data for the app and restart it. Still needs a lot of work.

I'm the Mom

1 year ago

This app is awful! Tried 4 times to place an order. Nah nah, not gonna happen...it wiped my order out the first time. The second time, it stopped thinking and went back to the ordering page. However, the heading said pickup??? The third time, it did the same and froze there. Yes, I tried a 4th & final time, silly girl that I am. However, I got all the way to pick up time, and it wouldn't let me choose a TIME!! I gave up. I just don't understand what happened to your app, it's awful!!

Winnie Wiggins

1 year ago

When I initially started using this app, it was awesome! But this year (2023), it started to really mess up. It would either remove my items from my grocery list or double the items. Then it's impossible to correct things because it keeps throwing me back to the home page. It's a horrible cycle! I really like Food Lion, but it's difficult for me to go shopping, so I rely on this "To Go" app. But I am going to have to find another shopping app from now on.

Jesse Houston

2 years ago

I hope they work on the MVP and discount issue. I filled my cart based on deals the app clearly shows. I got a 74$ 🛒 ready, but when i tapped checkout and looked at payment options it jumped me to an $85 🛒 before taxes are added. Based on some math the MVP discounts are removed after initial cart fill. It pays to go inside the store by around 10$ at that rate. The Walmart market is just down the road, and their app functions perfectly. I would rather use the lion however. Please fix the issue

Joey S

3 years ago

The Food Lion to Go website & app are both psychotic pieces of junk. It's really sad when Walmart can say they look like they've really got it together next to Food Lion in this regard. Here's what what happened from disappointing or irritating to absolute deal-breakers. 1) It's nice that there are a variety of filters to search with, but if they're going to have health-related filters such as low fat and sugar free, then why don't they have anything calorie-related such as low-calorie? 2) I was surprised to learn that there was a pick up fee after using Walmart's free pick up service for over a year. It's not terribly expensive, but not expected. 3) There are no product reviews, a waste of one of the benefits of shopping online vs in-store. 4) When browsing their categories, I noticed many items which were misplaced into completely unrelated categories. 5) If you're shopping online, as I was, products can only be opened in a pop up box. If you want to compare items, you have to open the Food Lion page again in a separate tab, then click to go to online shopping again, and then find another item you want to compare. This is time-consuming and inconvenient. When I shop online with a number of other stores such as Walmart, Amazon, or Target, I search for the kind of product I want and then I right click on a few specific products that might work, each one opening quickly and easily in its own page where I can easily compare their ingredients and nutritional information and even reviews when applicable. 6) Some items had No description at all. Worse, some food items didn't even provide any nutritional information, not in the images, not at the bottom of the page, nowhere. That is truly unacceptable when you're doing your grocery shopping online. 7) And here's the final deal-breaker. I tried to check out online from the website. I could see the available pick up times, but when I tried to select one, none of them were clickable. I downloaded the app, signed in, tried to check out and, once again, I could see the available times, but none of them were responsive. I went back a while later and, suddenly, there were Select buttons in the app that were not there before. At this point, however, I was so irritated that I wasn't sure I even wanted to spend the excess money to fully switch over to Food Lion from Walmart. I decided that I would only purchase my produce from Food Lion for now and that I would move the rest of my cart items back to Walmart. I made the necessary changes and I checked out without any issues at Walmart. When I returned to Food Lion to check out with the just the produce and a couple of other items, my pick up fee had suddenly gone up $2 on the app though it was still the same on the website (which still wouldn't let me select a pick up time). I signed out of the app and then back in again. That corrected the amount of the pick up fee but the Select buttons disappeared once again. I give up. I was trying to stick with pick up because my back has been hurting so much lately that I had to cut my last in-store grocery trip short, but if I must go inside somewhere it won't be Walmart because their produce is so hit and miss and it won't be Food Lion because they are the ones that put me in this position. I guess I'll give Aldi a try.

A Google user

5 years ago

As a senior citizen trying to avoid COVID-19, I wanted this to work. I figured out how to get into the shopping part, which had no clear sequence or instructions, shopping was great. 0nce I finished it gave me a projected pickup time, then said they had no pickup times available, check back later. I understand they are dealing with high demand but the communication was confusing and frustrating. I have checked back repeatedly. There is no possibility of getting a human onthe store phone.

Generation X

1 year ago

Clipped coupons aren't applying. Its always crashing. And it doesn't have all the items in the store. This app got worse. It constantly lags, glitches and kicks items off of my cart. Other times, I get a white screen when I click on my order history. And now as of November 29th, I no longer get text messages from my shopper. I rely on this app because I can't go shopping in the store most times due to health problems . I'll have to shop somewheres else if it's not fixed soon.

Holly Pitts

1 year ago

I've been dealing with this app for years. I have to click the app, the go back out and come back in for it to use my account login. It will do it again if you come back to it later. This affects your cart. Also, I will click a item only for it to take it out. I will actually see it go from 1, to 0. I use the app anyways and just work around these issues. Which is super frustrating in itself. Too many bugs to be fixed.

Angela Haislip

1 year ago

Constantly crashes, has costed me all of my shop and earn rewards several times. This recent time was 19.00. That's a lot when it's taking that amount off the total. Absolutely ridiculous. I call customer service to report it but they basically act like I'm crazy and that they were used but when the app crashed and didn't finalize the order it never returned my rewards. Too many huge glitches.

Sarah Peachey

1 year ago

Terrible app, so full of glitches that you often can't sign in, and it often loses or deletes my whole shopping cart. It's hit or miss, but I would say at least 50% of the time I can't get the app to work- you push a button and nothing happens, or it logs you out for no reason and won't log you back in, etc. It's sad cause Food Lion is close to me and I would love to be able to do regular pickup order but this app is impossible.

Shadymist Kennel, LLC

1 year ago

Unable to track current orders in app at all, can't even find current orders in the app to check status or items in it. Great idea, horrible app. The least user friendly groc app since Krogers. Needs expandable nutritional info, expandable images (zoom in/zoom out) and when you start an order for either pick up or delivery, make that the only cart your stuff goes into. Make location changes easier, and carry over items currently in cart when changing locations.

Whitney Contaoi

11 months ago

7/7 Cache cleared, app uninstalled and downloaded again. Still garbage. LET ME GET TO THE PART WHERE I CAN PAY AND ORDER PLS! ⭐I'll be more than happy to edit this review once the proper corrections are made to the Food Lion app. I'm unable to sign into my cart most of the time. I want to use this app for convenience, not to be frustrated. This app used to be pretty good. I rarely had issues but for the last couple of months, it's gone way downhill. I just wanna be happy with the app again! 😩

Colleen Keller

1 year ago

Not pleased. I have been using Kroger's pickup service for several years now, and I would recommend that Food Lion send some secret shoppers to Kroger to see how it is. There is only one app for Kroger, not a second app for pickup. The 3 times I have picked up from Food Lion, I have had problems with calling in during a pickup, items not available, and items not delivered but I have to return to the store a refund. Honestly, I'd rather drive the extra miles to Kroger for better service.