Food City

Randy Johnson

4 years ago

Never been able to use it. It won't let me register. It says value card number and name do not match. I have had this card for years and no name change. I've used my all permutations of my name, my wife's maiden name, our names hyphenated. Nothing works. There is no option for help. I have deleted the app. I would not recommend this app to anyone. I'm sure over time they have lost business from issues with the app.

Kathy Morgan

1 year ago

I like Krogers app much better because it gives you the purchase history and even shows the receipts for in-store purchases, not just online purchases. Refilling prescriptions is also possible with the Kroger app where as Food City has a separate app for prescriptions. It would be good to be able to do it all in one app.

A Google user

5 years ago

Never have been able to use this app. I just go to Chrome, quicker than going through new password set up's that never ever works. My username is reconized. Strangest aggervation. Now there's a "new" eay to by pass That bs and go directly to the ad with a zip code... hahaha, yeah right on this one as well. Uninstalled. You can also just look on "flipp app" for any sale ads. Doesn't help with delivery or shoppers for your pick up. I'm sure through your search engine you'll get what you want.

Barbara Mullins

4 years ago

The food city app on makes it so much easier for me to shop. I can just tap on the coupons you want or the items you are shopping for. Then go to food city and pick them up. And I love the dilIivery and curbside pickup. It makes it so very much easier for me to shop that way. Especially when I can't get out and go to the store because of my back pain caused by all of the back surgeries I've had to have. I really love this app.

Nat Hyder

4 years ago

Poor, app would not recognize my id and password. I was unable to use it. Went to website to load a didital coupon and was not able to do that either. This whole process is too cumbersome. I've been a Food City customer for years. You have all my information. Its linked to my card. I shouldn't have to enter a login every time I try to use the app or login. This has been a big waste of my time. Off to Engles.

Shelley Johnson

2 years ago

Searching for items does not work, it literally will bring up everything except what you searched for. I can't even place an order because it takes hours to go through every item looking for what you need. That combined with high prices and a charge for the pick up service make it unreasonable to consider using. Very disappointed but at this point going out of my way to another store is more worth my time and money.

Eddie Piper

2 years ago

the store is great and I know a lot of the associates and they always speak. They do not have a self check and a lot of time the lines are way backed up. I use the app a lot and it works well especially since my wife and I use it so we can both add to our list of shopping needs. The negative is it take forever to find the digital coupons and I do not know of a way to find it by search tools.

Tami de Briel

3 years ago

go cart is great and the app is super user friendly! my only complaint is that there isn't a minimum threshold for free pick up. it doesn't matter if your order is $1 or $100 there is a $4.99 fee and any fee waiver coupons are usually way more than I would buy of the sponsored product. other than that its a great service!

A Google user

5 years ago

Unfortunately, I have to say worthless app. Especially for shopping online and setting up for pick up. Slow, buggy, location problems. The Food City 5 minutes from me has curb side pick up available. But the app doesn't work for shopping, so kind of useless. App needs a major overhaul.

Vickey S

2 years ago

Too many bugs and not user friendly. As far as apps go, this is the least polished and hardest to use. And as of right now, I can't even get into it via my wifi. It works over data and all public wifi connections, but not at home and nothing about my wifi has changed and it's not just the app. The website no longer works either.

Christine Margrave

2 years ago

I like food city but they ordered this app from wish. The design is bulky. Search function is useless. Favorites are not categorized. If there is an unavailable item (from your list), it will say *something* is unavailable. It won't tell you what it is but it won't let you proceed without removing it. Anything you order can be added in triplicate or more to your cart. If you do want multiples of things, you have to navigate away to choose how many and then you start back at the top.

A Google user

5 years ago

Though some improvements have been made to this app since my original review, the biggest flaw I am finding today is that I can't seem to transfer items from my List to my Cart! You can swipe left to remove an item, but there are no instructions on how to put the item in your cart. I tried swiping right, but it didn't work. I uninstalled and reinstalled, but nothing changed. Very disappointing app. Walmart has grocery pickup and their app works great. Just sayin'.

lionkinglover77

2 years ago

As a cashier at one of your locations, please fix digital coupons. It drives us all insane to have to get a manager to manually enter the things every time someone comes up with one, and we wouldn't have to do it if they just worked as intended. That being said, I do like being able to see the weekly ad before the morning they put it out in-store, so you get a couple stars for that, at least.

Ben Cox

2 years ago

Was in the store shopping and picked up an item that had a tag saying you can get so much off with the "digital" coupon on the app. Went on the app, added the coupon and proceeded to check out. At the checkout the price was not reflected with the coupon. Asked the cashier and was told it takes 24 hours, a full day, to add a digital coupon. That's beyond old fashioned, out of date with current technology trends and plain stupid on the one that wrote the policy governing "digital" coupons.

Matt Porter

10 months ago

This app has generally been great for shopping and finding deals. But one of the recent updates caused a bug in the search functionality. Searching from the home screen works, and takes me to a search results page with another search bar. However, this new search bar does not work for further searches, resulting in a blank search result screen. I always have to go back to the home screen to search which is a very bad experience. Hope this is fixed soon.

John Testerman

6 months ago

This ap has been updated and now you cannot see enough of the weekly ad or the coupon descriptions to be able to plan your shopping trip in advance. Coincidentally, I've also discovered that this ap does not work on my local stores WiFi. It continuously tells me that my login credentials are not valid. But if I disconnect from WiFi it works with no issues.

Drew Clifton

5 months ago

Absolutely horrible app experience since they have updated it. No longer can see my account without registering an email address, which then requires me to give them my home address because they require you to have a valucard. When I tried just using it as a guest, and tried to just simply change my store to the one that isn't 50+ miles away. It refuses to let me. Horrible new app experience. Fix it.