Fetch: America’s Rewards App

Sunghyoun Sanchez

3 months ago

Overall I like this app. Rewards are real. However, I do not get Anazon points these days. I bought many things from Amazon but I got points only for two items or so. A lot of items delivered to me came out no receipts. I disconnected and re-connected Amazon but still the same no receipts found! It's been this way for more than one month. App administrators, could you please fix my issue?

Meredith Allison

4 months ago

I do think the app is great, but the issue I have is that I so often do not get points that I earned. An offer won't get picked up by the system & unless I edit the receipt it's wasted. I'll often wait until I have time to edit but wind up waiting too long to submit. The whole idea is it's supposed to be fast & easy which would be the case if I didn't have this issue. Also, there's about a 50% chance that any given ereceipt will get picked up. If the above were fixed I'd give 5/5

Danielle Perna

4 months ago

Originally, I loved this app and it was super fun and simple. However, I noticed that stuff that should be counted aren't being. I'd submit a edit to my receipt only to never get it acknowledged and I feel like I am ALWAYS having to go through this now to the point it's starting to feel intentional. The game thing is completely unnecessary. If they'd just bring back the ability to earn points easier it'd be great.

H L

4 months ago

I started out loving this app. As time goes on, I'm finding that I have to contact customer support a lot in order to get missing points . I'm finding that even though a product is offered, they don't always allow you to scan the barcode or do a product search when I'm trying to correct a receipt. Also, it's getting old having to ALWAYS correct a receipt. Sending complaints to customer service only gets you automated responses of how to get points from receipts. Which I already know how to do.

C Spann

4 months ago

I Love the app and I love the rewards although they used to be easier to obtain. Now it takes more points for less rewards but it's still pretty much free since you're shopping anyway. I used to give it 4 stars but dropped to 3 because I'm tired of my receipts not scanning. I've done everything and for some reason Instacart receipts just won't scan. I use it a lot missing out on good rewards because they're not counting my orders from there. Troubleshooting did absolutely nothing.

Free Bard

4 months ago

New update that "automatically" finds e-receipts never detects anything. I've been using fetch for about 2 years and never had an issue except one or two promos not being credited. It was easy to contact support. It's much more difficult now and it NEVER finds instacart receipts, which are most of my receipts recently, and rarely finds any others. Plus they massively inflated the points cost for payouts like gift cards :/ Such a shame because I used to really like this app.

McKenzie Sanders

4 months ago

Not worth the time. This app only works as intended for paper receipts. I have my Amazon, Walmart, and Gmail connected, and in order for the rexeipts to process, I have to clear storage and cache every time, then log back into everything. When I reach out to support, that is their answer, and if it still doesn't work they'll accept screen shots but again, it's not worth the time for me, personally.

Claudia Carlin

4 months ago

This app used to be wonderful, I would scan in my receipts, and it would give bonus points right away. That was great! Now, I scan and flag the item(s) that qualify for bonus points to go to review. When checking back, I find the flag removed and no bonus points. This app is turning into a job that someone on the app side should be doing, not me. And yes, I have contacted customer support and have no solution yet. Please remove the games, I am not interested in them,and they take space

Mich W

4 months ago

UPDATE: This app keeps getting better and better. Budgeting just got so much easier....you can see where you spend your money along with the receipts, making it easier to track where you spend your money. [for me easier than my bank]. Would love to see the daily wheel make a comeback app is easy to use. It does take a long time to accumulate points, especially if you own shop for one. Only online accounts with an email account, which is frustrating. I'm saving for cash cards for vacation.

Laura gargiulo

4 months ago

The app no longer works properly. The Amazon link doesn't work to find your online receipts. I've lost so many points due to this fetch issue, and I am completely frustrated with the constant response of "try again later." I've disconnected the account and reconnected it again with no change. I always get the error message with an exclamation mark so there is something very wrong with the app link.

Nikki Smith

4 months ago

I like this app; however, over the last few months, I have been constantly emailing support that my e-receipts are not registering during the scan. I've reported the issue so much this year that I manage all troubleshooting before emailing them. I'm not sure what is happening, but I stopped using other apps because I thought I found one that was more reliable. Please fix the scan. UPDATE: They solved my issues. Points missed, but I enjoy the app.

Juanita Wilson

3 months ago

Fetch was really great for me in the beginning but now they keep making it difficult to use, excluding bonus rewards and changing things that was easy and fun just to "one upmanship" on their competitors. Can someone please remain simple or you'll lose impending customers in the near future? It's not too late to reverse what you've messed up! Thank you.

Joanna Godinez

4 months ago

Stay on top of the points! App used to be good. However, ereciepts tend to not be recognized, and I have to contact customer service every single time. It's really annoying. Tickets get closed after they suggest troubleshooting, and then you have to reach out again! Secondly, items are missed constantly when scanning them. I have to manually enter the item and hope that I don't forget to check if my points were added. It appears that these two issues are happening to a lot of its users!

Elizabeth Mizell

3 months ago

On the daily I get messages that x number of points have been added and they do not show up on my tally. In the past 2 days at least 626 points have failed to show. This is not new but seems to be getting worse as times pass over the past few months this from mostly game play but also receipts fail to show in the tally. It never picks up on the temu purchases. Never has from the onset. If these situations were straightened out my rating would be the max amount.

Lori Moore

3 months ago

UPDATE Love this app, I've had it for a year now and have collected several gift cards. Easy to use and also keeps track of expenses! UPDATE 1/30/20 Last several months app has not been picking up items, you have to make sure you go back and check. UPDATE 5/28/24 Well, in the last couple of months it happened. The app changed the way they reward points and you don't earn near as many as you used to. It also misses a lot of brands. Only got 3 stars because you still get at least 25 points-per.

Omar Naffa

3 months ago

The app was great until it didn't open anymore and started glitching. I have emailed multiple times with no response. I download the app to my second phone and it worked for a bit then it stopped. Somehow fetch text messages me to tell me I'm about to lose all my points if I don't use the app. At the same time somehow no one responds to help me solve the issue. I'm starting to think it happens after you accumalte so many points. That way fetch doesn't have to pay out.

Victoria

3 months ago

Fun and easy. I noticed that it's harder to earn points. When I first started Fetch, my points grew quickly. Now, there are a lot more restrictions on grocery store items. Such as where to buy, must buy so many, and must spend certain dollar amounts. And the games don't really add up. I still think it's fun, but not that easy anymore. More and more complex, with missing points etc.