easyJet: Travel App

Sharon 2708

1 month ago

I have to keep signing in & putting in my surname & booking reference then sign in again everytime I open the app to manage my booking, maybe there's a good reason for this but its just a bit more awkward now, I thought I had lost my booking & had a panic for a sec but its ok 👍

Bin B

2 months ago

Difficult to navigate, constantly looking for verification despite confirming sign-in information many times. The company is constantly looking to milk passengers at every opportunity. I'd rather pay more and use a different airline.

Keith Pearce

4 months ago

The last two flights I've been unable to check in.....error keeps appearing. I had to check in at the airport last month....meaning getting their earlier and missing breakfast at my hotel. I'm trying to check in for a flight a week today, same issue. Useless! I've used Chrome, used numerous devices, uninstalled the app, and reinstalled it...same rubbish. Spent over two hours on the phone to Easyjet Plus and Easyjet flight club. the same error appears, and they can't resolve it.

Beverley Newbigging

3 months ago

My issue is that the app keeps crashing on my phone. So, every time I'm trying to book flights, I can get right thru, almost to the end, and it closes. And it doesn't remember where I was! I've checked that I'm using the most updated version, and I am. I've turned my phone off and on 🙄 ... and checked other obvious things. I'm a regular flyer from Luton to Faro. There are no issues checking in or choosing flights. It's specifically the app crashing which annoys me!!

Yves L

5 months ago

Bugs on app that prevent you from checking in (within Android app). Even on the web, my check in failed. useless and waste of time. Constant need to enter passport details, at least i know my passport number by heart now). Recently, EasyJet has been modifying the price shown in the basket when you are about to purchase the ticket. Most of the time, the price increases. This is deceiving practices and I will start looking elsewhere.

Tom Mortley

2 months ago

Very messy app, particularly when interfacing with Tui booked holiday - I have to log out of the app so it's not logged in to find the flight even though the Tui holiday is booked with the same email address. Company stresses it's a digital airline (well, I guess the planes are physical? Marketing - examine how silly this claim sounds), their online chat via their website doesn't load past a background image of a beach, the customer service took me through at least 12 steps to find the booking.

Roadless Heathen

1 month ago

After booking well in advance in order to get a specific room, and accepting the extra this costs due to not waiting for deals etc, easyjet have seen fit to downgrade our room with no apology. A reduced rate has been applied, but this would be nowhere near the rate we would have paid if we had waited for deals - the room we have been allocated would easily have been available at a far lower rate another time. Room is still available on the website. They don't care.

Marc

2 weeks ago

This used to be a nice, easy app but it's much worse now. The only way I could make a payment was by using 2 phones and changing a password involves writing it down or by searching password manager. Using the web version didn't help.

David J Blake

2 months ago

Dreadful, non-intuitive app... Online check-in doesn't work - when you get to the end, you are in an endless 'loop' between buying Food & Drink for on-board, and information about the new ETA (not required for British passport holders!). Won't let you skip Food & Drink purchase and there is no Confirm button at the end!!! Ho-hum, I guess ANOTHER endless call to Customer (dis-)Service beckons... easyJet - NEVER again!

Ioannis Ladas

3 weeks ago

Not only very hard to find what you need -as in, how to put on your passport details, the "directions" tell you to "follow the directions" but there's no directions- but also extremely frustrating in the following manners: 1. I'm logged in and have two bookings, but every time i go to the home page there's no booking and i have to find them manually by reservation number 2. I finally check in and click to download my boarding pass... "check-in window has now closed", instant heart attack.

Frank Southee

9 months ago

The old App was a well polished, slick, easy user experience. The new App is sluggish, counter-intuitive, and honestly just flat out broken. easyJet, if you care a jot about your customer experience, please roll back the app to the old version because the current experience is terrible.

Don Grant

1 year ago

Update Oct 24: well they have pretty much destroyed the improvements over the past couple of years, which had left a pretty good app. A near invisible typeface, multiple clicks to see details on itineraries, doesn't pick up flight on day of travel so have to enter manually. Now even uses Google Wallet to store boarding cards which don't even show the date. Update Nov 22: still blocks relatively recent versions when wanting you to update. Shouldn't have released this version.

Paul Ailes

1 year ago

Jeez, the new version is seriously bad!! It feels like your using their desktop website on a mobile app. The screens are cluttered, the flight tracker doesn't automatically take you to your flight on departure day, checking in is a horrible process, there's an annoying splash screen when you open it, no dark mode. It used to be an amazing app, now it's gone completely backwards! How is that even possible!? Please revert to the old version!

A Google user

7 years ago

As opposed to some other airlines' apps, easyJet's does not store previous bookings. It is impossible to retrieve old boarding passes if needed for proof of travel. Many institutions, especially in France where I live and work and where easyJet has a significant presence, require not just the booking confirmation with the receipt but also copies of the boarding passes in order to reimburse travel expenses. People who rely upon this app will find themselves unable to be reimbursed in such circumstances.

Nige Corby

2 years ago

The app is really confusing when first used because of the way it does (or actually doesn't) store boarding passes. If you check-in several days before your flight, download boarding passes and then logout of the app the boarding passes are lost. So when you login again you have to press CHECK-IN again to download boarding passes. Also it doesn't appear that you can share boarding passes with other people in your party. So they all need a smartphone and access to your Easyjet account. Very poor.

David Hoffmann

1 year ago

I've been using the easyJet app and it was great until the last upgrade. My main usage was to navigate back and forth between the boarding pass and the flight tracker about 1 tap away. But now the boarding pass does not appear anymore, it's stored in another app (Wallet)... WHY? This is a stupid move in terms of user experience, please bring the boarding pass back into the easyJet app.

Alessandro Gentili

3 months ago

The new app is terrible, the check in is basically an embedded browser giving a aweful experience. Every time you check in you have to reenter your phone number. You get useless notification about your flight 2 days before like: "to get notification about your flight, install the app" really? Now you cannot even open the standard easyjet website because the app captures it and then it shows an error.