DICK'S Sporting Goods

D Lu

11 months ago

Points aren't updating 3 straight days now. Stuck on 279 and just so happens you need 300 by beginning of next month to get a $10 gift card. At least 25% of the time the points don't accrue. Be wary going there to submit your $10 for an item that is 9.99 as you'll need to buy something to make up for that 1 cent as I had to. EDIT 6/9/24 the points still don't update properly

Chad Chviek

4 years ago

Good products. Scorecard program is a good customer loyalty program. The app and their remote customer service is absolute garbage. They don't seem to mind that me and many others are all saying so either as they are doing nothing quick to fix any of this. Update - If customer service worked I could have fixed a number of my problems sooner, but I uninstalled and reinstalled the app and it is working better with the newer version for Scorecard and order history. Ordering improving too.

Brandi Thorpe

4 years ago

Worst app I have ever had. It takes forever for any page to load. I'll even go to the website to try and order instead but it always takes me back to the app, only it never logs me in after repeated tries so I can never use my points. I give it a generous 2 stars because I do like the points being automatically added. And, IF it does work, it's fine. Honestly, their website isn't much better. Which is so disappointing because I shop here all the time.

A Google user

5 years ago

DSG has a disjointed ecosystem. Signing up to the app uses a username. Signing up online uses an email. Signed up using app, tried to buy something and checkout wants me to checkout as a guest. Went to do it on computer and had to sign up again. Now this leaves me with multiple rewards points card numbers. It needs to be addressed, this shouldn't be an issue for an established company. Also the app needs a whats in store search and display ability pretty significantly.

Tisa City

4 years ago

I downloaded this app for their "move" feature. Basically, one gains points for their exercise. It is supposed to work in conjunction with Fitbit, Garmin, and the Under Armour Map My Fitness apps. I use the Under Armour Map My Walk app, and every day for the last 4 days I have surpassed my goal. I am supposed to be awarded 3 points/day. It doesn't give me any at all. It claims to sync, but it doesn't. I don't need encouragement to exercise, and I don't need the frustration of this app.

A Google user

3 years ago

So the fitness part works great, however, the store part always has problems. Most of the time it's that when I leave the app to look at something else such as a text and come back to it, it's back about 3 or 4 pages from where it was when I left it and I have to navigate back to where I was. Today it's worse, it won't let me add more than one item to my cart. Every time I add something new it removes the item that was already there.

Leo Herrera

4 years ago

Move activity syncing broken. I am able to connect the app to my Under Armor account, but none of my activity syncs. MapMyFitness has the correct workout data, but Move never sees it even though it says it is synced. The app used to work fine, but a while ago I had account issues like everyone else and then it doesn't work. Every once in a while a sync might make it through, but it rarely happens.

Robin Wolff

1 year ago

Like many others here, I got the app to get points with my fitbit. It used to work great and it used to immediately sync. Now I have to uninstall and reinstall, and even then it may not work. The newest problem is I can't sign into fitbit on the move app because the link will not click. So I am earning points, but I am not getting them awarded. I tried to use the My Fitness app today, and same story, it will not sync. I have tried to order on the app & always have to finish on computer

Taylor McBride

4 years ago

One of the worst apps I've ever used. Constantly crashes and sends me back to the home screen, and any time I try to check out and actually spend money, it gets me all the way to billing information only to kick me back to my cart view after I've typed in my card info. Haven't been able to buy anything. Which I'm assuming is the whole point of shopping.

Deez Nutz

2 years ago

Not real pleased honestly. I spend quite a bit of money at my local store, & it seems I don't always get points like u should. I received a thing in the mail for a $10 bonus reward. I took it to the store, found what I needed for the $10 went to the checkout counter where the cashier scanned the coupon multiple times, to which his computer said the scan was successful and coupon was valid. I was then told that the bonus $10 reward would show up on my account in 2-3 weeks. B.s. imo

Tim Hopkins

3 years ago

Not only is this one of the worst apps I've ever used, if you didn't notice they went from X minutes of activity to 10,000 steps in order to get three points. No longer worth having this app to even be near me. Just try to check inventory in a store near you with multiple shirt colors available in multiple sizes. It was just so frustrating once you drill down to the item you wanted and it's no longer available, even though it stated it was before.

Dustin T

4 years ago

Not good. It's really just an app on top of their web page. No benefit to using app instead of just the webpage itself. Worse still, the shopping cart is clunky. I spent 20 minutes choosing about 8 items, gradually adding them to my cart. Then I tapped one item, got a "page not found". When I refreshed, cart empty. Guess I won't be buying today.

Alana Morrall

4 years ago

I'm sorry Dick's normally I really enjoy shopping your sales but please make an investment to upgrade your app. Such a terrible experience. The screen jumps around when you're scrolling, filters reset all the time during product searches. I almost purchased a $1500 treadmill last night but had second thoughts because of the poor user experience. Add some functionality that would allow your customers to compare items. Maybe someone will read this. Thanks for listening.

Louis Oprisa

3 years ago

Fails at its most basic function: to make orders or cancel orders. It crashed on me multiple times when shopping. And when I tried to place an order, it crashed again. So I went to check my order history to ensure it didn't go thru. Order history was blank. So I placed order again. Only to eventually find the original order did go through, silently, so I got charged double. The engineers have utterly failed to deliver the most basic of functions: trust that the buttons I press work.

Chris Brandow

4 years ago

My wife told me to get this app to link my fitbit to it for rewards through the MOVE program. Sounds great, except the MOVE program linking to the fitbit won't work. I have uninstalled and reinstalled and even made two different accounts, nothing. The DICKs page where you link a tracker device to your account doesn't work. Either nothing happens when I click fitbit, or if it does and I choose all permissions, it fails to connect. Fix this issue and I will change to 5 stars.

Danielle Siegel

3 years ago

It doesn't save the last thing you were looking at if you change your screen. Switching app/window or turn the screen off and go back to the app, you have to start your search all over just to get back to the item you were just looking at. I was trying to compare shoes online while in the store. It added several minutes to my visit because I had to search all over when I turned my screen off.

Polly Harshberger

4 years ago

Have loved this app for the MOVE and adding to points for my SCORECARD. My points are still being added, as I just got a $10 off reward. However, I have tried multiple times to access my account but continue to get the message about email or password being incorrect. I have changed password, reinstalled and restarted phone and nothing works. I am very frustrated. I want my points to continue adding up. However, I don't really want the app to take up space on my phone if I cannot access it.