Ben Patten
5 years ago
Originally reviewed Mar '17. Updated Nov '20: My original issue still stands. Unlike the website, the app only allows you to make an exchange at the current rate; you still can't pick your own exchange rate. They have added the ability to see pending transactions, but you can't see what rate it was set up for, or what the current rate is for that pair.
Magic Chriss
1 year ago
Absolutely not recommended, we transferred 100 Euro in USD and the receipt received 56 USD. That's a joke and very different from what was shown in the App. There many other much better options this one is to be avoided.
Keivan Amiri Kasvayee
4 years ago
They just take all the necessary documents to oppen an account and they would tell you that we do not provide you any services and wont tell you the reason. They save your documents and would use it (however, thay claim they keep it somewhere safe, which who knows what they do with it). Not recommended at all. Use transferwise app instead.
Kui Nganga
4 years ago
Definitely a racist customer service team. Customer on boarding experience is on the negative I can't give a minus star. My white friends who use the app in exactly the same way I use it get no questions asked, while I have provided the same info over 4 times! My source of wealth (as they call it) including letters from my solicitor is not good enough. Is my cash black? Absolutely not especially when I ask for my cash back, that seems to do the trick. Transaction is completed within minutes.
martin wetterhall
2 years ago
Used to be a super-convenient and user friendly app for hassle free and cheap international transfers, with rates updated live. Now sometimes incomprehensible, non-intuitive and disappointing. Still does the job, but with a lot more effort needed from the user.
Rodrigo Ghattas
3 years ago
This is a deceiving app. They claim to save you a big chunk on transaction fees, but that is simply not true. Quite the opposite I would say. A simple transaction I made turned out to cost me 54 USD (only on fees), that's 3 times more than a regular bank fee if not more. They don't take care or responsibility for their customers. They simply don't care, be advised.
A Google user
7 years ago
My last transaction with currency fair was probably 12 months ago. Desktop pc and browser is s great. App gives user far less control. I'm using android. No option to set an exchange rate. Features described as 'send money in only' and 'top up' are described in Support Centre but don't actually exist. When contacted Support to ask about this they respond that those features only implemented for iPhone, unfortunately Android still under development. Less user control. App is big step backwards compared to using pc + browser.
Raymond Claassen
1 year ago
AVOID! Customer service does not exist. Deposited money but never arrived. Have been using for 10 years but in the last 1 year has really gone down hill.
Shaun Paul Doherty
2 years ago
Great tool with easy to use interface. Once you understand how the process works the app makes it very quick and easy to move your money. 2023 Update App is very inconsisent. When opened it hangs/ lags on the summary page each time and so Im unable to use the app.
Nicholas Savage
1 year ago
Works great until you need support. Then don't expect any response at all for days.
Stephen Winder
2 years ago
Love the app for booking a rate and waiting for it to match. Wish there was a low buffer to say exchange if it drops to this. Rates not always competitive - I send USD the most (and AUD occasionally) Extracting GBP not fee free unless you ask which is annoying. 5 stars if rates (particularly USD) improve and extracting GBP back to UK account becomes free and easy! Minor bug: when exchange completes, need to restart to transfer. Refresh in app not enough for transfer out to detect new funds
Andreas Loew
4 years ago
For private users the button "transfer all", like on the website would be very handy. The app shows amount available and transfer fee, but the actual amount one can transfer AFTER fees is left for the user to calculate themselves. The interface could also do with being a bit more intuitive/ clearer. Under "transfers" the button "transfer out" isn't easily recognisable as a button. Renaming would also benefit to identify this is the button to make a payment.
A Google user
5 years ago
Great service. Horrible UI. I have multiple accounts in same currency, yet only the account number can be used to identify them. Can you please add a name or something to help identify. A better designed interface, and a quick way to send immediately to a new payee would make this as good as Transferwise's slick app.
Chris Saunders
5 years ago
Update: ok, so customer service is always very good and now, as stated by them, they are back to using a USD customer account, which saves a transfer cost. Google authenticater does indeed make 2fa simpler - I hadn't realised it was available (not obvious unless you go looking for it). The only thing holding back the 5th star, is lack of marketplace access through the app. That would make perfection.
Walter Matthau
4 years ago
Being a happy CF user since about 6 years, I thought I should give the app a shot as well. Appearance is similar to the web interface and therefore easy to understand. Unfortunately there doesn't seem to be an option for setting up custom exchange rates. Also pending exchanges with a custom rate (set up in the web interface) can't be modified. Both of it is a bit of a major to me since I rarely use the current exchange rates. Other than that, the app does a good job.
Jose Pasquet
2 years ago
Used their services for years, never had any issue. Just wondering if it's worth the trouble though, friends getting similar or better rates with same exchange dates, with direct transfers from bank to bank. Wrote to CF but they never replied. Anyway, app kind of good (lots of problems to log in, and many features could be added to make it less cumbersome) and company good.
A Google user
5 years ago
Had high expectations for this app. But the most vital part of Currency Fair doesn't work properly. First there were some crazy predefinded values. Once I changed them they do not immediately refresh. Lastly I wasn't able to set my own exchange rate. Even if these functions are available, they were not easily reachable. Moving back to web version.
Ben Stanway
2 years ago
Slow, crashy. Currencyfair recently removed the marketplace feature to get the best rates when they are available, and increased their rates. On top of this they are making it very difficult to complete transactions asking for bank statements for each transaction. Unfortunately not workable for me and after 9 years I am withdrawing all the money they have kept on hold for weeks on different occasions and leaving for other apps with better rates.
Adrian Walter
2 years ago
Has been great in the past but I've just fallen foul of the policy that requires customers to transfer out their aged balance of funds. Unfortunately this is an inflexible one size fits all policy so I have to do an exchange that will incur 10% in fees now while waiting for a deposit to arrive in a month's time which will then incur another exchange fee, whereas if I could have waited and combined the two it would just cost me one fee which would have been negligible.
Carol Clayton
1 year ago
Doesn't work 😕 it's ok until you need to select your bank that you are transferring from and then it stops working