Citi Bike

Dina Diskina

4 years ago

Horrible after update Used citibike app for the last 3+ years without a problem. Now I dread having to get a bike, it's an awful experience every time. Half of the bikes don't have a QR code, even if they do only half of the time to they unlock, frequent error messages and bugs all the time in this app. I had to take a cab to work twice in the last two weeks because I couldn't unlock a bike (there were at least 10 at the station). This never happened before. Please fix it!!!!

A Google user

6 years ago

Love it for spring, fall, and summer time in NYC. The bikes are generally well taken care of but there could be more quality control for gears. They are well positioned and you should not have a problem finding or parking a bike. They could integrate google maps with the app so if you have headphones it could let you know if there is a station near your destination that is full or in need of bikes

A Google user

6 years ago

(UPDATE) The electric bikes! Oh boy... Excellent... Wanna more in the streets please, will make everything almost perfect! I think is a pretty good well done city bike system. I would like to have an option for fastest route on the navigation app and not only the one with bike lanes. I guess I will be using Google maps for the moment.

A Google user

5 years ago

The most reliable way to get around New York City. The app is easy to use and well designed. The Bike Angels program is really clever! It incentivizes putting bikes where there are none, and picking up bikes where there are too many, and gives you points for it, which are redeemable for account benefits. Biking around NYC has largely eliminated my use of the subway, saving me both money and time. My only recommendation to the team would be to expand into upper Manhattan. Highly recommended!

Vanessa Lynah

4 years ago

I really don't like the new design at all. The screen is awful to look at. I ignore the rating system entirely by pressing the finished button without rating it at all. I was given 3 free passes to give to friends and the link kept saying it was not valid. I also don't like that the app no longer tells you how many calories you burned. I thought that was a nice part of the previous version.

Robert Germain

3 years ago

The app has become almost useless. It used to be possible to see ALL docks within an area on the map and the number of bikes and / or docs available. Now, one has to plan a particular trip by entering an address for the start and finish and no options are given for different docs in the vicinity. If I show up at a dock and it is full, there is no way to search for nearby docs with available slots. If I am a bike angel and trying to plan a trip with the app, there is no way for me to choose alternative dock destinations to maximize points. Now, I need to actually go to the Citibike web site and use the map there to locate dock locations on the map before making a trip. The current application is terrible and represents such a downgrade from the old citi bike application that it is actually making me reconsider the utility of my annual membership.

cx

2 years ago

The app seems like an oversea ourtsourcing agancy made trash who never used Citibike themselves! The UI is full of useless distractions, such as "start a group ride" which you cannot turn off. The most important thing - the map - only occupies 30% of the phone screen at any time! Also after each ride, a mandatory "feedback" screen will show up and you cannot unlock bike or see the map without leaving a feedback. Fire the dev team.

Ayleen Peled

4 years ago

I hate the new app! It's now really hard to see bike angel points on the map (because they're showing the # of electric and regular bikes per station -this should be a toggle to show or not to make the map easier to read). it's impossible to find details of how many bike angel points earned through the month in the app; no button to refresh the map to make sure the counts are updated. And each time you return a bike you're forced to go rate the ride before being able to return to the map

A Google user

6 years ago

A weird exit prompt whenever I hit the back button? What's up with that? There still appears to be no way to use my phone's NFC instead of a plastic key to check out a bike and still no integration with Google Maps or Now. It still looks and performs like a very poorly ported iPhone app done by someone who had no clue how to write specifically for Android. Also, where is the Bike Angel map? Please do this better!

Carl Bentata Gryting

4 years ago

Absolute garbage. #1 Most Terrible app since revamp. Mind-numbing clutter. The app intends to drive you insane. You can't click docks in a destination zone to see what racks are available at a glance without all other racks disappearing and resetting your location. Nearly impossible to operate without spending 10x the overhead as the previous app version. This development team clearly has NO testing and feedback teams.

A Google user

6 years ago

It worked good up until version upgrade and now constantly crashes. I've sent them 4 emails and no real response other than corporate standard response. LG Stylo 3. As of 5/23/18 after 2 new updates and more emails, it's still crashing and no one has bother contacting me. As of 11/23/18 went down to 1 star. Their updates make it worse! Location doesn't work! Super slow getting codes to unlock bike. Sometimes it doesn't get code. Blames my connection. I tried uninstalling and reinstalling few times. Doesn't fix it.

Rick Snyder

4 years ago

This new app update is beyond horrible! I can't seem to return to the map without submitting feedback after each ride. It's a bike ride for goodness sakes! If the bike and I both get to the destination safely all is well. If there is a problem with the bike I will let you know. But feedback after every ride? Come on! Also, how do I find out how many Bike Angel points I have earned? Part of the fun was earning points and having the app keep track. Why have the B A program if you aren't keeping score? Finally, the map is difficult to read. bike lanes are not shown even though I have checked the box to show them. The stations are difficult to see and interpret. The old app was very easy to view and know where bikes were located. The new app seems to require differential calculus to interpret. Give us back the old app!

Zachary Barash

3 years ago

Pro: I love how convenient this makes biking around the city. I love the service they provide. Con: The app can be unstable. Every 2-4 weeks, it has an error, locks up, and needs to be reinstalled. Speaking with tech support, it sounds like that's the expected fix. Overall, I'm very happy with the service Citi Bike provides, but the app is frequently frustrating.

Tim O'Hara

4 years ago

Super convenient and easy. Pretty seamless real world/app interaction. The fee structure is convoluted and misleading, and the app won't let you get a new bike until you review your last ride, super annoying. If you just scan a bike, you're gonna end up paying more than a 24 hour pass if you plan on using it more than 3 times. Of course, in the 24 hour plan, you get charged after 30 minutes, so you're always stopping to switch bikes.

A Google user

6 years ago

Disappointed and annoyed by a number of things in the app: Would like for it to be easier/clearer how to set up an account before you're ready to start a ride. It's annoying to fumble with credit cards and passwords while standing at a citybike dock running late. I wanted to do this when I was sitting at home and had plenty of time, but couldn't find the option. The account create screens are buggy. The name and DOB screen kept refusing to pull up the keyboard, I had to reset it 3 times to get it to come up. Then it wouldn't let me switch from first name to last name - the text caret was in the last name field, but characters typed went to the first name field instead. Another reset to get around that. The map kept refusing to show the streets and names for half of the area. Scrolling around and zooming didn't fix it. Had to reset the app again. The CitiBike service is mostly fine, but you guys really need to put some more work into this app.

Andy Roydster

2 years ago

The app has gotten better recently, I'm bumping up my rating one star. There are still problems for users with location turned off: 1. the City Explorer map starts you at latitude/longitude 0/0 in the middle of the ocean. 2. Whenever you exit the profile or the end of ride dialog, the main map always resets to midtown Manhattan. It would be better, when location is off, to reset back to the last station used, which has a higher chance of being useful.

Jacqalin Keeling

11 months ago

I appreciate the interface and customer support, my main issue is that I am unable to report specifics about bike issues when I press the "repair" button on the dock. The in-app experience provides a window to write about it briefly before glitching, leaving me with generic feedback responses like customer satisfaction, bike availability, etc. I used to be able to do this and it doesn't work anymore.