Truth be told
3 years ago
Be Aware the app does not allow you upload recipt for rewards unless you are at the location. The app is not functionable half the time and system down when I visited. Hopefully it tracks tickets accuratley as issuppose to hold all pennies/tickets (tickets are worth 1cent) earned on dollars spent. Not reccomended! Good old fashioned print out of tickets works best.
Sean Meyers
2 years ago
App would not scan my receipt to redeem rewards. My gift cards could not be redeemed at the location. Lots of extra time and money spent via the app that did not result in any rewards for me. My experience would have been better if I didn't have the app at all.
Marysha Farmer
3 years ago
They couldn't have done anything greater than creating this app. I enjoy all the Spectacular coupons and free gifts. Controlling by the app gives you points when you scan your receipt from the purchases that you have made inside inside in the purchase that you have made on the app. I enjoy it due to the fact that my sister is autistic and I bring 3 other kids with me all the time then sometimes I have a I've up to 6 kids with me and it's just more easier for me to order my food & purchase
Miranda Martinez
4 years ago
Super Awesome , Gold Pass is definitely the way to go. Would of spent the same amount of money and can still take my son and nephews every week. With 120 minute play time plus massive bonus to get tickets... easiest is to split time between kids & lots & lots of fun if they want to play at the same time 🥰 2 hours last forever plus you can pause to eat !!! I loved it.
Lisa Arrowood
2 years ago
Not getting what we are suppose to when trying to redeem..then it is taken from our rewards but facility will not honor & then will get a message redeemed or expired. Has happened several times..when spending a lot of money only to get knocked out of points or our rewards is riduculous..what is the point of having the app..the points should last at least 6 months..Everyone can not afford to go to chuck e cheese every couple of weeks..the staff at each facility should be trained correctly on app!
Lindsey CG
4 years ago
This is a review of the APP, not actual locations. The app is a mess. I've had over 300 points and redeemed a few offers and now it started all over again. They rolled out the summer fun program, which we love, but when it comes to using the app together with summer fun membership, it's a mess.
Eileen Dyett
2 years ago
The app took a while to download and there were several steps. But it credited the account for my grands, so it was worthwhile so far. However, upon completion of the download the account was only credited with 67 points rather than the 500 advertised. Hmmm...
Thedy Brundidge
3 years ago
Booking a birthday party and sending invitations takes forever because there's no back button. So do not navigate to any of the policies to figure out what they say. Don't click on other options or outside links for invitations because they may lead to a deadend and they may not have a back button. Thus, you won't be able to go back to the page in which you were working. When you hit the back button on your phone, the app will just send you to the redeem points page.
Michael Medeiros
2 years ago
Complete waste of time. Trying to order through the app. There is no option to enter a Table Number, but the app has a pop-up alerting me that I haven't specified a Table. I wasnt able to Scan my Credit Card either. Much more of a hassle than a convenience. Ended up ordering at the Register.
Karen G
3 years ago
Website shows to download app to get coupons and such. There are no coupons, and it makes you sign up for an account. I now get spammed with junk in my email. I have unsubscribed, and they continue to send them. I have even reported as spam. Don't bother to sign up unless you want spam everything you can do it the app you can do it the location. Removed app.
Shawn Grubaugh
1 year ago
Terrible app. Tried to log in. Itt asked for more info then says phone number has been used then takes you back to enter Info. No back button - WTH??? Shows expired coupons ??? Why???!?!?!?!
McNicol Family
3 years ago
The app itself is good, however the wording is terrible. When you unlock items to redeem it makes you think that you have all of those items when in fact you just have access to those and the points that you have accumulated will then be used to redeem them. So you don't have as many as you think. If they just made the wording clearer it would be better.
El K
2 years ago
This App doesn't work (or it works sporadically). I just scanned my $111 dollar reciept and I got the message saying that I received 111 points. But as soon as I closed the message I saw that my points were unchanged and I had the same number of points as before. So I tried scanning it again and I got the message: "Oops! You cannot use the same reciept more than once." The store staff were not able to help me.
Justin Conkey
1 year ago
Great app. It has many features, discount offers, and ability to order food too. The app is extremely handy if you get the summer pass which I highly recommend!
Kooky Star
3 years ago
I got through the new user information and got the text and emails, but soon after finding my store, it started freezing up a bit. Now it won't let me back into the app at all. Deleted cache, nothing. Deleted data, I was able to sign in but it still didn't assign a store. I allowed gps this one time instead of always, & yet again stuck loading fav. store w/ the mini circle loading screen. I opened another app while waiting, went back and asking again for fav. store?! Pls fix!!
Sarah Wilson
3 years ago
The app needs to let the user know that there will be a waiting period between sign up and actively using the app. Kiosks inside the building will not recognize any new members and receipts are not recognized by the system, $50 of play time paid for and I can't add it to my account because they don't include that information from the automated kiosk, compared to going to an actual person that will provide the "correct receipt" , but cannot assist with any issues on app.
Lori Olurin
2 years ago
They offer incentives to download app but it's a lie! They don't upload the incentives until way later, then actually put a time limit on the incentive trying to get you to return within a couple of weeks. I complained to management and had my discount taken off at the register because the website promised $10 off play for downloading the app and the app didn't show the discount. (I just checked, now 4 days later, and the discount is finally on the app.)
John Keisling
1 year ago
Garbage app! Showed wrong opening time. Allowed me to get all the way to the last stage of ordering a pizza, then displayed an error that I had to choose a table, but there was no way to do so. Scanning my credit card failed as well.
Arleina Davis
1 year ago
Difficult to use if you already had an account in the past with your current number but will need the manager to contact corporate to deactivate your account so you can get set back up. Other than that great! Oh Mr. Keith H., manager at the Largo, MD location was awesome with helping me resolve this issue with the app and honored my Silver package deal for the Summer Fun special that is going on!! Kudos to that location!!!
Nina Cantrell
1 year ago
It's almost unusable. The pop-ups are so large that you can hardly see any information on the phone screen. They do understand this is an app for a phone, right? Between the ad for a special deal at the top (that doesn't apply to what I want). And the ACCEPT ALL OUR COOKIES taking up almost 3/4 th of the bottom, you get a sliver of the actual page. Want to know more about the data gathering cookies? Well, you can't, because both things will continue to be at the top and bottom.