Capitec Bank
June 30, 2024
More About Capitec Bank
We've cut the cost of banking by using innovative technology. This means lower transaction fees when you use our app – putting the value back in your pocket.
Transact
• Open a Capitec account simply by taking a few selfies and scanning your ID
• Get your card delivered to your door at a fee, or collect it at a branch for free
• Reset your forgotten Remote app PIN without visiting a branch
• Buy and sell shares and save 20% on brokerage fees across all trades with EasyEquities
• With Pay me, you can generate your personalised QR code to accept payments from Capitec clients
• Scan to pay all the major QR codes straight from the app
• Get free transaction updates with in-app Money In/Money Out messages
• Keep track of how you're spending your money
• Send cash to friends and family to collect at selected retailers and Capitec ATMs
• Update your card withdrawal and purchase limits
• Manage contactless card transactions by turning tap to pay on and off
• Update your tap to pay limit
• Stop lost or stolen cards immediately
• Manage your debit orders and DebiCheck mandates
• Email electronically stamped statements
• Pay people and accounts
• Make immediate payments to other banks in SA
• Pay DStv, SARS eFiling or TV licence immediately
• Pay Capitec clients using only their verified cellphone numbers
• Buy prepaid electricity, airtime, data and SMS bundles
• Manage your Internet banking by turning it on and off
Save
• Open, personalise and manage 4 additional savings plans
• Fix your savings plans to earn higher interest
Insure
• Get a free estimate on the app
• Get your funeral plan and manage it 24/7
Credit
• Get a free personalised credit estimate
• Manage your credit on the app
Once you've registered and activated the app, remember to keep your:
• Remote PlN secret
• Cellphone safe and in your possession at all times
Latest Version
2.7.17
June 30, 2024
Capitec Bank
Finance
Android
27,169,581
Free
capitec.acuity.mobile.prod
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User Reviews
Aadz
1 year ago
Horrific. Internet Banking now requires you to use some qr code that the app will scan but before you're allowed to do that, the app requires you to take a selfie and create some profile...But the app freezes at that stage. I was advised to delete the app, restart phone, then reinstall. You're then required to take a selfie & create a profile before accessing the app but it's still freezing at that stage. Now, I can't access internet banking or the app. Contacting WhatsApp/branch didn't help!
Zaidah
11 months ago
After the update of the app it's been easier to use and given few to no problems so far. I'm not completely sure if the app won't give the user problems but if your locked out of your account then visit a branch. Other than that, no problem and functions well.
Neil Schippers
1 year ago
The fact that you need to delete multiple messages countless times and it would magically reappear! The other problem would be almost guaranteed no-access once month end arrives. It would be virtually impossible to access the Capitec banking app without encountering any glitches! Please sort out all the bugs and glitches!
Elias Dyke Maragelo
10 months ago
I always have to set location when buying lotto tickets and the app keeps logging out when I am done setting the location because of that I have to manually purchase tickets. Why is location needed for purchasing lotto tickets anyway? Please also add number of draws and validity dates of lotto tickets plus remind when the last draw on the tickets is near. Itel A18s.
Maurécia Pietersen
10 months ago
Been using this app for so long. Very convenient and easy to use. For a person who dislikes social interaction, I can easily buy data or airtime without leaving my house. So awesome . Easy payments. Awesome app!!!
Poort Wagter
10 months ago
Currently the most irritating app on my phone, as it keeps asking permission to access location. Even after this permission has been given, it still interrupts my banking experience by asking for permission to access location services. The developer should rectify this, or run the risk of losing clients.
Craig Smith
10 months ago
As long as you have a positive balance all is good. When you are suddenly locked out of your account while you are overseas, noone at capitec is able to help. Client care doesn't respond to emails, both telephone numbers on the back of your bank cards go unanswered. Client documents email shrug their shoulders and ofcourse the whattsapp number is a joke. Steer clear if i was you.
Phoenix Dance School
10 months ago
I love the banking app, super easy to work with and always able to log in . However I really wish this location thing can get removed as I do not like switching on my location so I went from a 5 star to 3 star just because of the location you are forced to have on
Bavuyise Ntlabati
10 months ago
I find the app very useful, but lacks one small yet important feature on the lotto draws, it doesn't show the last date for multiple draws. It would be nice if you can add it like other banks, as it is important to know the last day of the duration of your ticket. - So you replied only to send me to your WhatsApp Bot that has no answers to what I was asking?
Francois van der Merwe
10 months ago
Hi, I am having issues after initial install of the application on a Samsung J1 mini. It is android version 6 so it should work.But for some reason after installation and initial load it just displays the logo and nothing else. I tried restarting and uninstall and re-install but the issue does not seem to be resolved. No exception error or connection issue.Will you please assist as I need it urgently please. I don't have any issues on my previous phone. Is there a way for you to contactThank you
Nicky Potgieter
10 months ago
It used to work so smoothly, but all of a sudden it gives me an incorrect pin notification before even finishing to enter my pin. It jumps around between different screens and it goes into functions I didnt select. And its not my phone because no other app is doing that
Rob Str
10 months ago
This app just keeps getting worse, less and less user friendly! No longer can I use internet banking on my PC because it requires face recognition from Capitec app & Face Recognition NEVER WORKS! 2ndly, now I have to do 2 clicks/swipes just to login, instead of directly when opening app! 3rdly I have to do extra clicks to see all my accounts when before all was instantly viewable on homescreen! Why do you keep making this harder for your client users?? Beyond me!!
M-1XÆ-L K
10 months ago
I've had to swap devices several times over a period of 2 weeks due to a new phone malfunctioning. Obviously needing to re-install the app each time. I am unable to manually install the app and had to go to the bank each time to have the app work! Unacceptable! This is just laziness and poor management.
Gladwin Maphuti
1 year ago
Unlike other Banking companies, Capitec needs to access location before using in-app Lottery. This is worse feature and I don't know if you were trying to be unique. This location feature has glitches and I get an error even if location is turned on and the app has full permissions to access my location in settings. Remove this feature and stop shinning on us, please!
Mohlaoli Steve M
1 year ago
Since Friday 26 April, App on my iPhone 6S(iOS15.8.2) has been crashing when I start it, saying: "X Error An error has occured Force close and start this app" I force closed the app, same problem. I switched off the phone and restarted it, same problem. I just can not get into the App anymore. Thank you for your response. Oh, I did go to WhatsApp in the middle of my frustration. It only helped me with balance and statement. No facility for IT issues or human interaction. Very frustrating.
Stefan Olivier
1 year ago
They are removing email notifications for payments? Say it as a question since the feature is already broken when I use it. (Sorry not broke but extremely slow, took more than 4 hours) They are replacing it with a share button that in itself does not always work and is also not bug free. Feels as if all the reasons Capitec was better than competing banks and even simple features where they were equall are slowly disappearing.
Rhianne Moll
1 year ago
Nice and professional app. Deducting one star though because it's a bit kak if you switch phones - you're required to take a selfie during setup and if, like me, Home Affairs doesn't have your photo on record then you're forced to visit a branch. Some work in this area is indicated, like for example sending a verification code to the app on your old phone so you don't have to jump through this annoying hoop.
William Hunter
11 months ago
Have had to downgrade to 3 stars. Compared to FNB's app, Capitec still needs to do a lot of work. This morning I'm not receiving OTPs, so cannot log in. It's not the first time either. You guys need to try harder, can't run a business if this is the status quo. OK and generally getting better, but still needs work in terms of speed and stability.
Severiano von Buchenroder
1 year ago
What I find very inconvenient is the in-app notification feature. Let's say you have 50 unread messages in the app. It would make things so much easier to have a "mark all" or "unmark all" feature, where you can either mark all messages as either read or unread. Also, I find it bothersome when you read a message, its still marked in bold as "unread" despite having read it before
Keanan Klaaste
11 months ago
Capitec banking app is user-friendly and efficient. The interface is clean and easy to navigate, making tasks like checking balances, transferring funds, and managing accounts straightforward. The security features are robust, giving me confidence in the safety of my transactions. However, there is room for improvement. It would be fantastic if Capitec could add a PayPal integration feature in the future. This would make the app even more versatile and convenient for international transactions.
