Capital One Mobile

Valerie Bowers

1 year ago

I liked some of the features that have been removed. Was easier to go from one account to another. ( Just swipe). Was easier to find account info. Was easier to pay bills. Also when they update the app., several of the bills (not used in a while) were erased. Thought it was easier to go through before I don't need daily updates on credit (weekly is fine) Thought it looked better before.

Sebastien Chan-Tin

1 year ago

Where are my virtual card numbers?! They used to be available. This app gets worse and worse by the day. And no, I don't want your browser extension. It doesn't run on my phone. I couldn't even give them feedback in the app. It gave an error. Way to go. Too frustrated at this. Removed another star. Update. Now I'm travelling outside the US and too often I get "We got a snag" and I cannot get my virtual card number. Doesn't give you much confidence in their system.

Alejandra Perez

11 months ago

To me this app seems very user friendly, and this is coming from someone that's not super computer savvy. I like all the options it provides. Updates to credit score, extra savings options for cash back, easy to open other products via app, like savings accounts etc. I have the notification set on my Fitbit and love that they are instantly sent so if I had fraud it's quicker to catch. Customer service has always been helpful as well!

Flavio Bonelli

1 year ago

WORST APP EVER I can't believe in 2024 there are still apps that don't work like this one, and from Capitol one too, there is no one thing you can do without getting an error message, deposit checks is the only thing available, not transfers, not help, not setting up phone numbers, nothing works and the worst part is that they don't even fix it or care, is like that since I opened the account, 4 years. Super disappointed I'm really considering to close it and open it somewhere else.

James Payne

11 months ago

It's mostly a very good and stable app. But there needs to be a running balance. By this, I don't mean the account balance at the top, I mean a running balance tagged as it is at the moment in time of a transaction. Like, under every posted transaction, show what the balance accumulates to at the time of that posting. Almost every finance app has this, I would like it if Capital One did as well.

stephie

11 months ago

edit- this app SUCKS. do not trust the price watcher for booking flights. I listened to wait, and the flight DOUBLED then they're like "oh this is a fair price go ahead and book". F. O. never again will I trust this stupid app. mostly good but I'm getting very frustrated when trying to book travel! after choosing what I want (already logged in) sometimes it asks me to log in again and then it says there's been an error. extremely annoying and I can't even book my trip right no

Nancy Jones

1 year ago

This app became trash overnight. Used to load and work fine, then stopped loading the login screen. Just shows the loading screen spinning circle + logo. Very frustrating! Have updated, uninstalled and reinstalled several times with no improvement at all. WTH is going on with this app? Supposedly apps are more "secure" but I don't see how if it won't even load to let me log in. Looks like I'm not the only one having this issue based on other's reviews. Capital One, please fix!

Mark Wittrig

1 year ago

It does the job. Problem with any "extras". "See new score" for creditwise has worked very few times. Same thing with new offers. Apparently, clicking on any link completely bogs it down. It makes paying easier so I rate it a 3. Edit 3/25/24: As of the last couple weeks, the app spins repeatedly and doesn't open. After force closing and connecting to wifi, an unclear amount of times, it finally opens. Seeing as how this is how I pay my bill... frustrating is an understatement. 2 stars

CXII

11 months ago

I've been a capital 1 card owner for 10 years. The service s*cks, and this app is even worse. It stalls when I run the app. I've tried updating, deleting cache and data. Reinstalling. The app is absolutely trash. Also a closed 360 checking account I had connected to my credit card account , is still showing, even though it's been closed for 5 years. This company needs to upgrade itself. Capital 1 customer service is horrible. And the app is the worst I've ever used. Will likely close my cards

Brook Knapp

11 months ago

I keep having interruptions that kick me out while trying to book a flight. Then, when I try to check out, it errors out again. I see the transaction in and out of my capital one account, but the trip isn't booked. I've tried many times on my phone and online with no successful booking 😕. The prices and rewards are great if you can actually get the app working enough to use them.

Sandra H “Sandy” Lampkins

1 year ago

I am often required to change my password. Even if I 'change' it to the same as it was, I often get locked out for too many attempts. It's like it's not retaining my login info. And the App crashes often. I haven't found an update for the app, so I'm stuck. Repeating earlier rating. Nothing changed. I use fix print recognition and at least 15% of the time I get that "oops we've hit a snag..." And I can't log in until another time. But, life goes on hopefully.

Douglas Barbin

1 year ago

This app is TRASH. Finally updated the app where I don't have to log in 3 separate times for checking, savings, and credit card. Took them forever but at least it's progress. EDIT: and now I have to reset my password (to the same password as before) every single time I use this app. Going to see what legal avenues are available, as this app is preventing me from accessing my funds.

Olivia Stevens

1 year ago

So easy to check the balance on my card and to make my payments online. Having the due date(s) digital is very useful as well so I don't have to wait for anything to come in mail. edit April 2024: I don't like the "drag" feature when making a payment. It constantly bugs out/takes multiple tries to get it to go to the proper spot. It isn't a puzzlegame, it's a financial app and makes this very annoying to pay them.

A Google user

1 year ago

Bill pay is now back, sort of. You can manually pay accounts, but there's still no way to actually pay a bill. That's ridiculous. it needs ability to manually enter checks to track until they clear. I can't believe they've dropped that ability from even the website. For credit card bills, it only lists the minimum amount due as an option and not also the statement balance. A customer since they acquired ing direct, and starting to look for a replacement.

Jessica Paine

11 months ago

Edit: it's been almost two months and the app remains barely usable. I've uninstalled and reinstalled so many times I've lost count. I'm at the point where I'm considering closing my accounts because if they can't get a simple app to work how secure is the company itself?? I've been a CapitalOne customer for years and have had the app which has always worked great until now. Since the last update it's impossible to get the app to open, let alone function. Super disappointing

Janet Warthen

11 months ago

The mobile check deposit is ridiculous. I've never had any problems until now when having the photo of the front and back of the check not being accepted. "Having trouble reading the numbers at the bottom of the check." Seriously?? It's clear enough you can read the numbers! I've taken and retaken the photos numerous times!! Come on already and accept the photos!!! FIX THE MOBILE DEPOSIT IN THE APP!!! And your customer service is horrible!!!

Kevin Northrop

11 months ago

The Capital One app is a very good way of monitoring your accounts with them. It offers quite a few other options as well, from making payments, setting payment dates, applying for other of their products, and monitoring your credit, too. I can't offer five stars because not only have I had issues getting into the site (it is very secure!), as my password was giving me troubles (their fault), but it also lacks a dark-mode option for its display, which is a nice touch for ANY app!