bunq

Ethan Sarikas

4 months ago

If I could give zero stars I would. i had a fine time using the account. but I have a credit card to be able to dispute charges. i have had a charge appear on my list without receiving any of the information. that charge when in 3 times. tried to dispute it and did not get my money back. other banks I always got my money back when doing a charge back. this is absurd and would not recommend this bank to anybody (really upset I recommeneded it to people in the past).

Bugger King

1 week ago

they claim that i do not meet their acceptance policy even though I'm a legal eu citizen, not in a personal bankruptcy, successfully completed the ID and email verification, do not have any criminal activity records and did not use a vpn throughout the whole process. do not try to open an account with them, they are seemingly only interested in your personal id data they can sell to advertising companies. Edit: funny how revolut accepted me then, having to follow the same regulations.

Luka Ojala

4 months ago

Opening an account with bunq is a nightmare—constant identity checks and selfies make the process frustrating. The free tier is restrictive, limiting the number of accounts. I opened a joint account, and despite the other person accepting the invite, it’s been pending for 48+ hours with no updates. Worst of all, support can only be contacted once a month. For a banking app, this lack of accessibility is unacceptable. Overall, a frustrating and unreliable experience.

Scott B

5 months ago

Expensive if you want higher tier. Who wants to pay 10+ euro / month for a bank account. Here's a sign of the way they think: the default setting is for them to pay your savings account interest into your checking account. This saves them by stopping compounding from happening. You have to find a buried setting to change this. Oh but wait, their advertised interest rate is a compounded rate! And what a rubbish rate. I say go find a better bank.

Fahed Salem Khamis

1 month ago

There seems to be an error on their server side i tried to make an account with my phone number and email and i got an error when i retried to finish the setup i kept geting error this phone number is used but when i try to login with it it keeps going in a loop and nothing works i cant even contact support

Marco Da Vinci

1 month ago

I used app extensively and it works very good. But there is a problem, app should be more professional and not so much unnecessary and confusing cluster. You should generate money on something else , maybe on have more users by making it professional, at first you would lose money but later would revenue be much higher. Tell me what you think.?

Adem Ottoman

1 month ago

The bonq app works fine, but this app needs a major UI and UX redesign ASAP. Please, the UI/UX team, take inspiration from Revolut, N26, and Wise. Make it : Simple, smooth, and modern Also, this app needs a feature on hiding the "Stocks" tab in the navigation bar since not everyone wants to invest using these neobanks.

Philipp M

2 months ago

I love this app. After years of bad experience with legacy banks and neo banks alike, this company has fixed the problem. They make it easy and quick to do what i want to do. I especially love the feature for creating different country's IBANs easily. The app is also simple to use, and the customer service is quick and effective.

Johannes Jacob Hakkenberg

1 month ago

Anything wrong then don't expect them to fix it. also if you turn on your physical card it doesn't tell you that they will charge you 9.99 for that. which is more then in you took the 3.99 plan which includes physical card. so you're paying 6 extra euros for less features and for the customer service to tell you you're an idiot

Silviu Munteanu

4 weeks ago

terrible experience. they use AI a lot and your account gets blocked for any small transaction, quoting "for your security", so you'll have a hard time getting to speak with a human in their customer support which is 99% AI based. moved my funds somewhere else as the interest aren't great anymore either.

Viorel Enache

1 month ago

While all other apps are straightforward, Bunq makes it difficult, taking you through a roundabouts of double id verification that make no sense but let's you top up your account before the verification is done, just to lock your money without a chance of making a payment or transfer it back. Well done. While mobile banking ups are meant to be disruptive with their seamless user experience, Bunq isn't. Thanks for nothing. I've opened 2 accounts with your competitors since and still waiting

Thijs van Ulden

1 week ago

when you export data there are no transaction id's. also the export date starts in 2016 and you can only move 1 month forward per click on the button meaning you need to click 90 times on the next button FOR EACH EXPORT, still the dumbest app ever made

[deleted]

3 weeks ago

worse support you can ever get. I got my card charged unauthorized. next thing they ask you to block the card. before you can even report it or ask refund. then they block all your account and refuse to open them. asking me for a screenshot of my security page information. which I refuse they have no right seeing my security information. I changed it all just to leak and show them. they can use a phone make pictures of it. saying the chat in bunq is secure. yeah and u use a fake name as support.

Mykola V

2 days ago

It's freaking annoying when I can't send payment 10 times in a row because of "Oops! Something went wrong" screens which appear one after another for 2-4 times and then you go back to the home screen of the app. This is the first serious issue like this which I encountered. UPD: I contacted, and got a reply not really related to my issue. And then one more time. And the issue wasn't fixed yet. So yes, still 1 star.

David Ben

2 years ago

ORIGINAL: The onboarding flow is a disaster. I have no idea whether I have created my account or not. /// EDIT: The account was eventually created, about a day later. That's fine I guess but I would have expected to know that it worked in real time. And It got created as an individual account when I wanted to create a joint account with my partner. So still, please update the app to make onboarding work better. Once in the app it works fine, but very cluttered. I prefer more straightforward.

Peter Walker

2 years ago

There are lots of bad apps out there but this one is something else. I have never used an app with this many bugs or such non-existent support. I've been trying for a month now to accept an invitation to a joint bank account with no success. I don't have space here to describe every issue and problem because it would run for pages, but please please save yourself the headache and use another bank.

Matt Smith

1 month ago

€150 taken out of my account and they won't fix it. It's been two months and bunq has done nothing to resolve this.I made a purchase, but the app had some sort of problem and my purchase was denied. Then all the times I tried to make the purchase were added on my card as a "reserved payment". It has been well over the 30 days without resolution. This is completely an error with bunq and the app, and they have not fixed it.