BSI Mobile

Marinda Asiah Nuril Haya

4 years ago

Update: it took several days for the app to work again, but now it works well. Thank you for the efforts. Used to work very well when it was BSM mobile banking. After I updated it to BSI Mobile, it keeps showing "Permintaan kehabisan waktu". It was very inconvenient for me as I'm living abroad and depending on the apps for my financial transaction in Indonesia. It's expected that the merger of 3 banks will increase the apps traffic, but it seems like they didn't anticipate well enough..

Akhmad Kurniawan

1 year ago

After update, why did the app ask reactivation of bank account again? After I text the bank account number, the app noted that there was invalid. It's confused, so what should to do?

Rasmunandar Rustam

3 years ago

Crashing every time I'm opening the app now (from outside Indonesia). It had worked perfectly for many months since I was abroad, it stopped working all of a sudden since recent update. Please fix, I'll give a better rating when it's fixed. I can't access my money! - - - - - - Update: 1 star -> 3 stars. I contacted CS, not helpful at all. I resolved the crash issues by turning off the Location (I looked at the crash log!). Still it was an awful experience, no 5 stars for you.

Iqbal Novramadani

1 year ago

Stuck on logo upon opening the BSI mobile app since today and CS WA didnt help. I got message from google play that the app stops working on similar devices. Mine is on Android 12 and having latest BSI Mobile 6.22.0

D.P. Otten

1 year ago

Updated: already try for re-install, also re-activate the application. And it works, thank you. IMHO if you can simplified the User Journey and optimized the apps menu, it will enhance the user experience. "Request timeout", already try the re-install proccess but still got the message. Please fix this, cause i have to make some transaction, Thank you.

Kane Reinholt

9 months ago

Edit: issue solved but next time it would be great to notify account owners by all means (email, app notification, etc.). I appreciate that the response was fast and polite. What happened? Every time I open the app it says "permintaan kehabisan waktu". The app is up-to-date and my internet connection is fine. This used to be the best mobile banking app, please fix it.

005 أمليا امندى ازوفا

1 year ago

Why this app is so annoying 🙄 it's like every quarter or semester an error always occurs.. Yo! you need to fix that problem guys 😑

Saiful

11 months ago

Have an account and signed in on another device. But installing on a new device requires an activation which needs a NIK, and so on. What a stupid requirements EDIT: and of course they asked you to call while other banks process everything digitally

Setiani Nur

9 months ago

Very poor face verification. Need thousand times to try, always timed out and must retry again, and again. I should go to the bank office just for activating my mbanking account. Sooo bad

Yusuf Tiyazir

1 year ago

Stuck on logo after update version. Tried to clear cache, restart phone event re-install didn't worked. I'm using android v13 (go edition). Edited : Now it is normally works even it needs longer time to load. But overall thank you

Keni Kania Dewi

10 months ago

Crash and error happened too many times in this application. Crash, freezing, error, and keep closing. I am done with this app.

Muhammad Fuad (PUAD)

9 months ago

Apps frequently crash and too slow to open and sometimes very laggy i dont know what to say anymore it was worse and i hope there is improvement 😞

Ghilman Fatih

9 months ago

Kindly tell your product manager who responsible for KYC process to improve its functionality. I have several feedbacks: 1. The timeout is too fast, while you demand too many STRICT liveness check/action for user to perform, 2. Implement save as draft feature as your least effort to help users: You know there are too many users failed to perform KYC, yet you keep forcing everyone to fill their information again and again. Hope it helps

Agus salim

11 months ago

this apps always crush and force close it when not been used for several times.it happens twice even already update.. first, still can login by clear chached like it say on google, but now cant't login anymore, i cannot do any transaction anymore.. please fix your mobile apps

abidah syauqina

1 year ago

Good services and beautiful app. Although sometimes trouble or technical errors were happened, now is working. Thank you for the people behind the app whom are fast response and helpful.

Arkan Askarillah

11 months ago

Recently, the app seacrh feature has been really bad. When I search and tap for e-money top up, the app always directs me to PLN electricity bills payment. The same goes with Go-Pay. Please fix it.

Tri Agung Disna Saputra

1 year ago

The app always exits. Crash. It cannot be opened at all because it always closes by itself. It has been updated, the cache has been cleared, but it still force closes. I don't know what the problem is, I don't want to uninstall/reinstall because it will require re-verifying the data. Please resolve the issue; the case occurred since yesterday on a Samsung S22 Ultra with Android 14 and One UI 6.0.