British Airways
June 22, 2024
More About British Airways
- Timeline
Including live travel and flight information, and convenient tools and tips for your journey – all shown in a simple card format. See a countdown to your flight, find out which terminal and gate you need to go to and keep up to date when things change.
- Boarding passes for more than one passenger
Now up to eight individual mobile boarding passes can fit on just one phone, provided everyone travelling together is on the same booking reference number.
Multiple boarding passes are available from the following departure airports: Aberdeen, Amsterdam, Basel, Belfast, Dublin, Dusseldorf, Edinburgh, Geneva, Glasgow, Jersey, Leeds, London City, London Gatwick, London Heathrow, Manchester, Vienna, Zurich.
Bookings which contain an infant passenger cannot currently use multiple boarding passes.
- Personalised home screen
Your home screen is your personal gateway into the BA app. Themed around your next destination, it will give you easy access to important information surrounding your flight, including your mobile boarding pass.
- Widget
You can add the British Airways widget to your phone's home screen and get the latest information on your next flight, as well as quick access to boarding passes.
- Book flights
Booking a flight with British Airways has never been easier. Browse our cheapest fares to over 400 destinations or quickly access your recent flight searches made from any device, and book a flight from over 130 countries.
- Manage your flights
Access and purchase upgrade offers from your phone, book seats in advance, add flights to your calendar or send them via email and get up-to-date arrival and departure times for all of your flights. Additionally, lounge users can access the British Airways Lounge Wi-Fi password.
- Flight status and schedules
Search and track all British Airways flights for the latest arrival and departure times.
- Exclusive features for Executive Club Members
Executive Club members can use our app to check their Avios, Tier Points and full transaction history. Get flight updates sent straight to your device. Those using TAG, our digital bag tag, can also update it within the app after checking in.
Not an Executive Club member yet? Join for free on ba.com.
- Permissions
We need access to your calendar and email to let you add and share bookings. We also need access to your camera and Location and Bluetooth Services to link with TAG, our digital bag tag.
Finally, we need permission to send you notifications.
Please refer to the 'Application Licence Agreement', linked on this page, to view the terms of use of this application and use of mobile boarding passes. By downloading the BA application, you agree to the terms of the Application Licence Agreement.
https://www.britishairways.com/en-gb/offers/terms-and-conditions/british-airways-license-agreement
Latest Version
4.78.1
June 22, 2024
British Airways plc
Travel & Local
Android
7,340,463
Free
com.ba.mobile
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User Reviews
Jonathon Artus
11 months ago
Random errors, and key features broken. Login failed twice with unhelpful errors, then worked third time. Can't view my bookings though, which is literally the only thing I actually want to do with the app. Apparently I can still do it through the website though, which is nice... 6 months on - still appalling! Random crashes, unhelpful error messages. I managed to check in after dozens of attempts, but whenever I start the app it forgets that. Just shocking...
Travis Burnham
3 years ago
I think this is perhaps the absolute worst app that I've ever used. It makes me not want to fly British Airways. When you try to upload a Covid document, it doesn't show PDF, only images can be uploaded. When you want to leave feedback on the app in a constructive way, it doesn't allow text entry. So as a result, I can't get my boarding pass. So I take screenprints of the PDFs. And STILL have to wait for the pass. I can't wait until my flight is over so I can delete this horrible app.
Angus Sinclair
2 years ago
Basically doesn't work for most trips. Does the bare minimum badly, everything else forwards you to either call a number (which is never picked up), or a regular website. Maybe this is more a review of BA's shocking lack of service and competence in general. A specific example of a feature that didn't work was COVID documents upload, which constantly just had a greyed out submit button, as a result I wasn't able to check in online so had to arrive at the airport extra early.
Chris Dwan
2 years ago
Useless. I've used this app on many flights each time hoping it'll have been updated, but no luck! It never allows me to check in, never shows boarding pass, doesn't allow for any change to booking. Always tell me to seek assistance at the airport. What's the point of trying to check in early if I need to speak to someone at the airport! Useless app!
A Google user
5 years ago
Absolutely horrific app. My husband needed to cancel his flight for a family emergency, but I was going to still travel. The app showed a screen that allowed someone to remove one of the travelers, but instead it cancelled the entire journey. There's a message to call their customer service, which puts you on hold for 20 minutes, and then disconnected. Absolutely outrageous!! If the app can't cancel one person, then it shouldn't allow people to cancel!! Booked on a different airline. Avoid!!
Gabriel Prout
2 years ago
Absolute garbage. British Airways should be ashamed and embarrassed to have this as their app. Can't track flights, can't add multiple flights to app that you have booked, and if that's not bad enough it's full of ads. Can only add 1 flight at a time to monitor. Not only that, the app is not intuitive and does not look good at all. Absolute rubbish.
Todd Smith
2 years ago
As a mobile app developer/manager of 10 years, this is a terrible app. It is in serious need of a good Product Manager. The way it handles common use cases is convoluted and cumbersome. Often, an action is taken and the outcome is unexpected. For instance, when checking in a group of travelers, a boarding pass is inly issued to the first passenger. To get the boarding passes for the others, you have to go into a different screen and manually request each additional pass.
Andrew Vargo
2 years ago
Not a single part of this app functions. Want to check in? Sorry,the submit button doesn't do anything. Want to contact a person about your flight? Sorry,the phone numbers are regional, and the menu to show you them doesn't work. Want to leave feedback to BA about the app? Yea,the feedback form is a document that you can save to your clipboard. Copied that to your clipboard? Cool, we won't tell you where to send it. Ryanair figured out basic app development. Try again.
Stacey Yonce
2 years ago
Awful, inconsistent app. I tried to uploady COVID form and it would not let me. I tried about 15 times, using different title, phone number, email, etc. 5he submit button just went gray and did nothing. When I uninstalled and reinstalled the app, it couldn't even find my reservation. There is no way to ask for help. Imy husband checked in on his app just fine. When I did everything he did (and twice he did it for me) it didn't work. Very inconsistent.
Leo Jones
1 year ago
Perhaps the most useless app I know of as others have mentioned. I don't like to use hyperbole, but this app was stable only for a year or so (2020 or thereabouts), but recent updates have made it very unstable. I can't even log in, let alone look at my bookings which I know are there because they appear on the BA website. Really disappointed with this app and if it works for you, well, consider yourself lucky.
chaseinger
1 year ago
some of the worst airline apps out there. as a frequent traveller, this is not worthy of an international airline. it's slow, clunky, has severely limited functionality (checking in is a game of chance), doesn't update flight delays, has unreliable notifications, is buggy,... i could go on. it also looks like it was coded for the first iphone ever.
Aidan Gamel
2 years ago
The fact that I can't submit my COVID documents on any platform and will have to arrive extra early to check in is majorly annoying. I contacted customer support and their response was to try a different browser and that they had lots of reports of issues with the app, so I tried Firefox, Chrome, and Edge. It still had the same issue where I click "submit" for my COVID documents, and then nothing happens. Contacted customer support again and was told that I would have to check in at the airport.
Alex Oldroyd
11 months ago
Simply does not work. Refresh error. Can't log in. Clear storage/cache, try again. Refresh error; can't update status/check in. Check in on desktop site. 3 more tries clearing storage, shows boarding pass for 1st but not 2nd flight and still shows errors. Boarding pass doesn't show gate or boarding info. You have to go back and start over to get that. The app is a harbinger of the overall experience with British Airways: nice branding, but thereafter a very poor experience for a "major" airline.
Rory Platt
1 year ago
Very hit or miss on whether it will pull up your boarding pass. Reliability on boarding passes is honestly the baseline of what I need this app to do. Extremely stressful to have it not work when trying to navigate an airport. Better off printing boarding passes than relying on this for much of anything.
A Connoisseur
1 year ago
It's hard to believe a major airline would release such a bad app. The Android version won't even allow you to scan your passport in. It doesn't seem to be able to find upcoming flights unless you enter the booking reference. Overall it's just clumsy and slow with limited functionality.
Randall Ryan
11 months ago
British Airways would do well to look at their partner airline, American, to see how an airline app should actually function. So much wrong with the BA app that I don't know where to begin. Tedious, slow, confusing, convoluted, error-laden. Doesn't update in real-time. I don't think they actually want you to fly with them.
Raymond Powell
1 year ago
Very difficult to use compared to Other airlines. I've completed check in but I only get boarding passes for some of the travelers. I go back to the app the next day get a message that boarding passes not able because check in status is unknown. Then takes me to the boarding passes. Then when I click on the seats it tells me I'm not checked in.
Ebony Crawford
1 year ago
It doesn't work. That simple. Forget that I had to sign up for a rewards program just to get a login, once logged in it won't let me see my boarding pass, won't update flight status, won't do anything. No links or buttons work. It's a mess. Maybe the iOS version works better but I have an Android (clearly) so I wouldn't know.
Michal Chvojka
1 year ago
The app loses data once you switch to other app, refreshes and starts over, e.g. paying for seats selection. In case you wonder why no one is selecting paid seats. Upgrading flights - I select first one to upgrade to world traveler plus, select the connecting flight do not wish to change, but it gets upgraded to Club Europe which really boosts the price. This doesn't happen with the return flight. Reading reviews below, I am still lucky it mostly works otherwise.
Ru Mahoney
11 months ago
Constant in app glitches. Want to add your Executive Number to a booking (which should automatically be added when you've signed in and booked IN APP)? App crashes. Want to change the date on a leg of your flight? App says "invalid date format" even though you've selected it from their calendar pop up. Absolutely infuriating. Almost as bad as having to call BA customer service.
