Bonjour RATP

Danny H

1 year ago

Holiday from England. Took me 15 minutes to figure out how to work it. Very different from England. But once I understood it, excellent. Don't have to open the app. Phone is a contactless travelvard. Very good!

Csaba Daday

1 year ago

Bought two tickets. The first time I used it, it took one ticket. The next day, my other ticket was magically gone, okay. I bought another one which was just not recognized. So I ended up buying a paper ticket. This system is very buggy right now, it's not worth the nerves.

Ashley K

1 year ago

first time in Paris and first time ever using mass transit (doesn't exist where i live), this app is AMAZING especially when paired with navigo ticketing. easily get around the city even when metro trains and buses had issues. MUST HAVE when visiting or living in Paris!

Alex Rudde

1 year ago

I downloaded the app when I was going from the airport to the city in order to avoid the queues at the ticket machines. I looked up the route where it is showing me the single fare price. But the "Buy ticket" button does not take me to the place to buy the ticket. The really bad thing was, that because the app is not guiding in buying the right tickets I was almost scammed by someone trying to "help" me. Also search doesn't work well: it is not offering CDG when searching for "airport".

Stefan Hacker

1 year ago

Buying tickets through the app is a gamble. Sometimes the week pass just stopped validating in a specific location leaving you stuck outside the barrier. Even if it worked fine before and after. Not great when trying to catch a train. No personnel on the ground will help you with problems with the app and they do not issue replacement tickets either so you are on your own. I would recommend against using it.

Alexandra Ghit

10 months ago

It doesn't work and is badly coded. You can't create a new account it tells you to repeat the password to confirm it but then shows an error that you have used the same password before. I presume the code from I lost my Password was copy pasted for Register new account. For such an important app, it is an absolute laughable joke, worthy of the mairie of a town with 5000 inhabitants not metropolis Paris

Andrew Marshall

10 months ago

Doesn't work. You have to install another app to buy tickets on your phone and once you install it, it doesn't recognise it. Be prepared to wait in line at the airport to buy an old school physical ticket along with everyone else who can't get this stupid app to work.

Peter Rumble

10 months ago

Great app but it's just way too buggy. Things load very slowly the on phone tickets require internet connection and for some reason it doesn't connect even when I've got good network it often takes me 5min before I can open the gate.

Bouverot Bernard

11 months ago

Marche pas. Doesn't work. Very complicated to pay a ticket in Paris if you stay just one or 2 days. You can't pay with your phone easily as in London, or Lyon. To pay for 1 ticket in Paris: - download a First App - create an account - download a second App - register a payment card... When you tap the phone, if you forget to push and pass, you can't tap again "déjà validé". And you can't access to the train..... And need to be alone, you can't tap for your kids.

Sebastien G. Messier

1 year ago

So far during a short trip to Paris, most of the time buying tickets doesn't work, and when it does more often than not using them doesn't work. The only thing the app does well is charge my credit card. It's almost impressive how poorly something that should be quite simple and is done better in every other city I have ever visited is done. But in the end it's just embarrassing.

Markus Valberg Lexberg

9 months ago

One of the worst public transport apps in the world. Zone description/map is useless, no paypal, requires NFC, you can't add more zones to a ticket after you buy it, the single ride tickets only work in the core of Paris, but that's not apparent anywhere, bad performance. App is as close to a state run scam as it gets.

Sébastien De Wolf

10 months ago

I found the installation a little tricky with the second app you need to download, but once you have it, it definitely beats queuing for a ticket at the station. I bought two tickets for me and traveling partner. Unfortunately, there is a one phone one person policy, so had to queue after all for the second ticket.

adrian adam

2 years ago

For the first time in Paris, and using Bonjour app was very easy task, helps you with every move, letting you know what is the next step towards your destination . Everything is detailed explained by choice of transportation, by time and time of the day. You can't go wrong or lost with it. Love it. Definitely recommend for all tourists visiting Paris.

Luca Terreni

1 year ago

This app works really well and helps a lot when in the need of using the efficient Paris public transports. I would recommend improving the way it takes closed metro stations into account though. If a metro line is shorten due to a closed station, consider to still show the original terminal name to allow people clearly identify the direction to take. If you only show the actual temporary terminal name, it does not match with the static signs in the metro stations and may lead to confusion.

John Kiernan

2 years ago

I couldn't have made it in Paris without this! You load up ticket(s) on your phone (multiple packages available) and then you just swipe your phone (the app doesn't even have to be open). More importantly, you plug in where you are and where you want to go and it details how to get there, often with multiple choices. It even tells you what part of the train to sit on to be best positioned for your exit/transfer! Not just for the Metro, we also used it for the RER and our trip to Versailles.

George Musser

1 year ago

When it works, this is one of the best transit apps of any major city. Routing is better than Google (which has some strange blind spots in Paris), and if you have a Samsung or certain other phone models, you can use the phone as a transit smart card. Unfortunately, the app is very flaky and the smartcard function often fails, leaving you to go in search of a ticket machine.

Insufficient Gravitas

10 months ago

Works fairly well. Be sure to have NFC turned on and a data connection before opening the ticket screen or it may freeze for a few seconds (requiring you to step aside to let others pass). Reasonable route-finding tools (I just used Google maps instead tho). But super convenient to have your tickets on your phone, to see your balance, and to add new ones without going to a ticket machine. And worked at every turnstile I've tried except one, including on the RER. Odd no one seems to use it.