Bnft

victoria West

1 year ago

Wonderful app if I could sign in. And zero customer service. You can't call anyone to help you fix the problem. Card number isn't registered but my email is and doesn't matter how many times I try to fix it and uninstall it. I don't want to create a new Gmail just to sign into this app. If we could just have the WIC scanner I would be happy. I can call the number with benefit details. I just want the scanner that's it.

Jessilynn Dahlquist

1 year ago

It worked great, until you had to get a text or call for a code every time you log in. That's not the biggest problem... You can NOT change your phone number EVER after it's been set. I had to get my number changed, and now this app is useless to me. I can't access any of my information because I can't change my phone number, so I can't get the code to get into the app. Getting the code is annoying, but so long as you never change your number, the app works great.

Shatana Smith

1 year ago

It was a great app, but now it won't even me log in it keeps saying error. I even changed my password, thinking maybe that was the problem, but it wasn't. Then I went ahead and deleted the app, re-downloaded, and tried to log in again. It's still the same thing. I gave it some time it's been at least 1 month and it still won't work. This is ridiculous having to call just to know me benefits.

Sky Lucas

1 year ago

It was an ok app, but since the update, it's useless! Having to get a code texted every time I log in is such an inconvenience. As soon as I lock my phone or it goes to sleep, I'm having to do the process all over again! The app no longer shows available foods you can get within that benefit. Ex what bread or juice you can purchase. And now half the stuff you scan that says is WIC is not anymore. Recently, the card no longer works at certain stores. self checkouts, although it worked before.

April Lane

1 year ago

I have to update my review. This app is frustrating. After entering my number a response comes up that an unknown error has occurred. That prevents me from logging in. Then when I choose to get notifications I cannot do that. Whoever updated this app should have left well enough alone. When I go shopping I would love to see and scan what I can and cannot get. Forget calling customer service I do not get a real person to help me.

Chancey Maditz

1 year ago

This was a fantastic app to use until recently. Today, when I tried to log in, it gave this error message: "Sorry but the state program assigned to the card number ent...." It won't show me the full error message so I can't tell what the issue is. I've tried several times. Even changed my password and reinstalled the app. Nothing worked. I can't log in at all. It would be nice to know what the issue is so I can try to find a solution.

_ frivolousArtistry _

1 year ago

After the recent update, it's become more difficult to handle grocery trips with my two kids, as I'm constantly having to log back in to the app and wait for the code, I've had products that were covered for the past couple years suddenly showing up as no longer covered, and now I literally can't even log in. I've tried for a few days now, deleted the cache, restarted my phone, reset my password and NOTHING is working, so I can't even check what I have available

Abdellah Sabri

1 year ago

What a terrible update. they added the two steps authentication and you have to enter that code half a dozen times in each shopping trip in addition to that we wanted to change the phone number and couldn't. I called the number in the back and no one answered and no option to change the phone number over the phone, through the app or online... A nightmare!

Chemika Daniels

1 year ago

I love the convenience of this app. I can log in & see what I bought & what I have left to buy for the month. BUT recently I have to get a verification code texted to my phone for EVERYTIME I log in & EVERYTIME my phone goes to sleep! That's pretty annoying! Having to get a verification code several times during my shopping trips is aggravating & can slow me down. That REALLY needs to be fixed!! That's my only issue with this app.

Ali doll

1 year ago

Unable to log in. This is ridiculous. It was a 5 star app, never had issues until this week. Now I am unable to even log in. What is the point. Just going to delete it. It was almost impossible to evwn find an email for support. And now just waiting to see if they even respond. Have made calls to wic office about this. And seeing it is an allaround thing, might go higher than just my local office. This is ridiculous.

Tawnya Cox

1 year ago

Worthless app since last update. Now you need a code that is texted to your number, if it even goes through. Notifications are turned off and you can't turn them back on. Unfortunately, the website had the same issues. Most of the time in the app, I receive the unexpected error message. Would be very nice if the developers fixed this problem.

Margarita Sanchez

1 year ago

I hate having to reenter my information over and over again during one trip. Signing in more than one time is more than enough to frustrate someone without children. This inconvenience has troubled me a handful of times. At times, the items are not labeled properly or in the wrong space. This app has been difficult from the start.... and NOW I'm not even able to log in. I received two text messages back to back with the same authentication code, and the app won't accept the code

Michelle Ptaszynski

1 year ago

This app was awesome until the recent update when they also updated foods/drinks/etc that will continue to be covered. Every time I log in now, it has to text me a code to confirm it's me. I've had to do this so many times in just 1 store. To top it off, it doesn't show me a list of example products that are covered anymore when selecting a specific item on your benefits. Stuff that I was scanning before, that was covered, is not scanning as covered but I have nothing to go off of for what is.

Amsnda Miller

1 year ago

I have loved using it. It has made wic shopping 100 times easier. However, lately after I put in my password, it requires a conformation number sent via text. It made it far less friendly. What is the point in having passwords if I need a confirmation number each login? Edit; I haven't been able to log in for a month now. I keep getting unknown error messages every time I try. I used to love this app but lately it just hasn't worked at all. Very disappointing.

Holly Pontious

1 year ago

This app is horrible! The app never works. I try to log in and can't past the email and password page. It used to work great but for the last few months it has just been guess what u have and guess if your benefits have been added because it won't let you log in. We get a unknown error msg alot. I highly do not recommend this app. Talk to your wic office and all you get told is it's a app issue we can't do anything about it. If you can't get a working app then don't have it.

Stephanie Bivin

1 year ago

The app times out way too quickly and then I have wait for the text message with the verification code. Every single time I have to go through the process four or five times just to get through the grocery store on top of the fact that there isn't just a list of products that qualify like brands and sizes cuz I'm sure that would be a lot easier than having to scan 50 items to find out one of them qualifies.

Lindsey Belsly

1 year ago

the constant auto logging out combined with needing a text verification is a little annoying. at least the balances of each category is accurate, but every time I click a category to see what items qualify it says it doesn't work. also when I scan an item that does qualify, it will say it doesn't. super annoying in the store when I'm just guessing if something will actually qualify at the checkout