Bank of America Mobile Banking
June 12, 2024
More About Bank of America Mobile Banking
• View account balances and review activity
• Activate or replace credit/debit cards
• Set alerts for important account info
Transfer Money and Pay Bills
• Securely send and receive money with Zelle® using a U.S. mobile number or email address¹
• Transfer funds between your Bank of America and linked Merrill accounts
• Pay bills
Check Deposit
• Take photos of checks to deposit them
• Get immediate confirmation that your check is processing²
Erica, Your Virtual Financial Assistant³
• Ask Erica to find transactions, pay bills and more
• Get valuable alerts, and helpful insights
Security
• Set up Touch ID® / Face ID®
• If fraudulent activity is suspected on your card, we’ll notify you
• View security center
• With our Mobile Banking Security Guarantee, you’re not liable for fraudulent transactions when reported promptly4
Manage Investments with Merrill
• Trade stocks, ETFs, mutual funds
• View up-to-date Market data, news, and quotes
• Send messages and documents securely to your advisor
See the Online Banking Service Agreement at bankofamerica.com/serviceagreement for more information. Mobile carrier message and data rates may apply.
¹ Zelle transfers require enrollment and must be made from a Bank of America consumer checking or savings account to a domestic bank account or debit card. Recipients have 14 days to register to receive money or the transfer will be canceled. Dollar and frequency limits apply.
² Deposits are subject to verification and not available for immediate withdrawal. Other restrictions apply.
³ Erica does not provide investment advise. Erica only listens or speaks when you tap the microphone and retains interactions to optimize your experience. Erica speaks aloud and hears and responds to all voices. Erica is only available in English.
4 You’re not liable for fraudulent Mobile Banking transactions when you notify the bank within 60 days of the transaction first appearing on your statement and comply with security responsibilities.
Investing involves risk. There is always the potential of losing money when you invest in securities.
Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as "MLPF&S" or "Merrill") makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation ("BofA Corp"). MLPF&S is a registered broker-dealer, registered investment adviser, Member SIPC and a wholly owned subsidiary of BofA Corp.
Insurance and annuity products are offered through Merrill Lynch Life Agency Inc. ("MLLA"), a licensed insurance agency and wholly owned subsidiary of BofA Corp.
Banking products are provided by Bank of America, N.A., and affiliated banks, Members FDIC and wholly-owned subsidiaries of Bank of America Corporation.
Investment, Insurance, and Annuity products:
• Are Not FDIC Insurance
• Are Not Bank Guaranteed
• May Lose Value
• Are Not Deposits
• Are Not Insured by Any Federal Government Agency
• Are Not a Condition to Any Banking Service or Activity
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
Features may only be available for certain account types.
Android is a trademark of Google Inc.
Google emojis are used herein under license.
Bank of America and related trademarks are trademarks of Bank of America Corporation
Bank of America, N.A. Member FDIC
© 2024 Bank of America Corporation
Latest Version
24.06.0
June 12, 2024
Bank of America
Finance
Android
48,170,658
Free
com.infonow.bofa
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User Reviews
Meredith Metcalfe
1 year ago
If I can figure out how to navigate this app, anyone can. Overall pleased with everything at Bank of America, from customer service to the app. Easy and helpful banking. EDIT- downgrading to 3 stars. I don't like the update as much. I used to be able to see my accounts and pay one just by clicking, but it asks me to enroll in bill pay constantly and then getting back to home is not as easy. Font is smaller and not easy to pay between accounts!
Carrie Calgaro
1 year ago
Ever since the update I can't deposit a check -- it takes the front picture, but won't take the back one. It's just a black screen. So now the app is forcing me to go to an ATM or branch, the opposite of what an app is supposed to do. Also, now it doesn't always show my transactions -- I have to open/close it multiple times just to get a list. Terrible!
Satish Kalra
1 year ago
I have been using the app for quite some time. It is easy to navigate and allows you to do most of the things without disruption including check deposits etc. Keep up the good work. The recent changes (Jan 24) in the App have improved the interaction with individual accounts. However the recipient search in Zelle is quite slow and needs improvement. Bank app does not allow a customer to initiate any message back to the bank. Overall it is a friendly and useful app.
James Cammon
11 months ago
Could still be clearer, where you're navigating, but it's unlikely you'll end up in the completely wrong area. (Something simple to implement could be a link from "bills paid" to "pay this payee again" area. I often find myself in a receipts area when I just need to pay bills; that's what I use the app for almost exclusively) Anyway, if you're willing to give in and talk to the customer service AI or faceless customer service person it's mostly alright. Accept the future.
Bill Doersam
10 months ago
Exactly what i need in a Bank!!! A very useful mobile app that gives you a quick look for balances, also a thorough banking process once into the app, plus double authorization security. And a very good job of watching out for anomalies in the use of your accounts, letting you know right away, for me, quick and things I can do quickly.
A Google user
1 year ago
The mobile banking app is great. I can do almost every transaction using it. I do wish I could change the default date chosen for bill payments. Still a very easy to use app. Not a big fan of the new bill pay, so I switch to the original each time. I also wish the view transaction from alerts would display the actual transaction.
Viviana Walker
10 months ago
everything works when you can find it. They've made it so cumbersome to do bill pay. It's difficult to locate that function and use the app. I preferred it the way it was. Everything was lined up and easy to see. Otherwise, I really enjoy using this app for balance checks, sending $ and paying bills.
Chris D
1 year ago
Keeps getting worse. Some poor performance may be due to Android changes, such as app constantly stating on startup that it isn't connected to Internet when no other app has issues. Others are completely self inflicted like the new Bill Pay. This used to work great. Now it opens a seemingly randomly ordered list of payees with no way to sort or search. It is a bafflingly inefficient and frustrating user interface choice.
Nick Sharma
11 months ago
Update 5/2024 : Same as previous post. It's still not easy to view transactions. Review 7/2023: Works quickly and efficiently, transferring funds into different accounts. Also, I would like to see a better transaction view than changing the date and saving it. It would be useful to have a continuous scrolling of transactions and not have to adjust each month. Otherwise, it's a great app.
Toru Yamamoto
11 months ago
Check deposit camera is laggy, and won't snap the photos automatically like it used to. It gives instructions that I follow only to tell me the opposite (less light is needed, then I turn off the flash and it needs more light). The shutter button won't engage unless all parameters are met which wasn't the case before. Failed update, hope they just make the camera function the same as before because it was working perfectly fine.
Pam Aiello
10 months ago
I am able to do all my banking through the mobile app with BOA. It is so convenient for me as I am older and no longer drive. If I do need to speak with customer service, their associates are always pleasant and knowledgeable. I have been with BOA for many, many years and with the mobile app I am able to handle my finances, pay my bills and be alerted promptly if anything looks suspicious. I will continue to use BOA for all my banking needs.
David Kerwin
11 months ago
I have been with BOA for many years. It's my primary bank. My question is, why doesn't this app allow a customer to set up automatic payments without having to use a desktop computer. Even contacting a BOA rep on the phone is of no help. All other credit cards I have with other institutions have offered this option for years. It's not rocket science!! BOA is simply behind the times by not offering this option on its mobile app. Maybe it's about time to get with the program. I do!
Cliona Rooney
10 months ago
Used to be able to deposit checks rapidly and flawless. Now with the simpler and automated deposit photography it's slow and impossible. Disappointing Update. Auto photography improved initially. Now back to impossible. Same pixel phone. Same background. Same lighting. But now constantly scolded. Too much light. Use darker background. Move closer. Move further away. Hold steady. I just take photograph manually which works fine. So please remove whatever artificial "intelligence" was added
catherine mbolongmb
1 year ago
Safe and secure Sometimes, the security steps are annoying mostly when I forget my password or something else... and I badly want to get in ... bcse of the security barriers... But at the end of the day, it gives me inner joy and assurance that my account is safe. Therefore, it will be difficult for someone to break in easily. Thanks to the Bank of America team !!!!!
Robin Textor
10 months ago
I can get done what I need to do. I use my laptop for financial transactions more than the phone app. One regular frustration is that the log in process does not permit the user to show the password as it is being entered. Password entry errors are common for my old thumbs. If I could show the password, I could easily correct errors and log in on first attempt.
Ruben Chavira
11 months ago
Great app and excellent features. Improvements I'd like to see is a little more customization in budgeting mainly transaction splitting. For example, cash back in same transaction could be split to the appropriate category in budget. Many other ways a transaction can be split especially when you can buy everything in the same store I'd like to be able to allot the amount to the proper budget category. I don't remember when I originally posted this but I still feel the same. Budget needs more.
Steven Lefavour
11 months ago
All of the functions I use, nice appearance, feels secure, easy for me to navigate. A year later, I still like it; intuitive and unobtrusive. I would probably keep my money elsewhere if their app was terrible. Another year later and I'd say the updates they've made are net improvements. The security reminders are effective, meaning, I don't automatically blow them off when they appear.
A Google user
1 year ago
As of about a month ago, the app no longer sends out alerts (mobile notifications) that I have set up and turned on, such as direct deposit received, online/phone purchases made, new e-bill ready, credit card payment due, etc. It always worked beforehand. I've called customer service twice, and still no fix. Update: the bank of america technical support was great and extremely helpful at handing this issue. They were in constant contact with me to get it working again. So app is great
Carroll Izard
11 months ago
The BEST mobile banking app. BUT, it's time now to reinstate external transfers. You can't transfer funds to accounts at other banks. This forces you to the computer, and the transfer made on a computer is NOT shown in the mobile app. As such, you have no way to track or monitor external transfers. This gap is disruptive. Please update! Easy and very feature rich. For daily use. Excellent check deposit features and bill pay system. But we need external transfers! - Cal
Colleen Davenport
10 months ago
New version is awful & inconvenient. All of my alert settings are gone. The functionality your credit card bill - 90% of the reason I even use the app - is confusing! The set up makes it look like you're paying from your credit card rather than paying your balance. It doesn't show your minimum payment or due date when setting up the payment bc it's on a different page. Other banks' apps are so much better - more modern and seamless! 👎🏼
