AutoZone - Auto Parts & Repair

A Google user

6 years ago

Major improvement. I only see a few issues. 1) Some product/category tabs results in no products for selected vehicle. 2) Going back to product or category lists takes you back to the top of the page rather where you were. 3) UPS, Fedex, Amazon lets you set up notifications of deliveries, can't AutoZone do the same? 4) Maybe its just mine, but to order something and have it ship to store, you still have to call and order. You should be able to order directly from app to local store.

A Google user

6 years ago

This newer version of this app straight sucks. The older version was actually better. This one just feels like a shortcut to the mobile website version. The older version actually feels like an app. And that version actually remembers my all of my credentials. This one just remembers my vehicle information, and that's it. If it ain't broke, dont break it some more.

Chad Smith

4 years ago

Never had any issues until recently. It all of a sudden won't let me check out keeps telling me to check my billing and shipping address. I've ordered with that address several times in the last year but now it won't work. I uninstalled it, changed the address every way possible and everything I could several times but it still wont work.

Lord de vere

2 years ago

there needs to be an option for a "wishlist" think for example your working on a project car and your tallying up all the things you'll need to buy, not everything needs immediate replacement but the project is being done over time, your going to need a list to go back to and use as a checklist. even better, have a wishlist for each individual car you add to your "garage " this would make it an essential go-to app for hobbyists and shops alike

Christopher Evans

5 years ago

Terrible. The app crashes constantly. When no parts come up for your vehicle in a category, it brings you back to the main menu. When something is no longer available in your cart when you check out, it says the item is highlighted but it's not and you have to remove things one by one and try to check out until you figure it out; Then you have to find and add what you removed that was in stock. Also, be careful about what store you chose for pickup. I put a store in and it sent it to another.

Mike Fleek

2 years ago

App is nice for knowing which store has your part in stock. Great for when you need your parts today or a special tool, but Parts are almost always available for less elsewhere online. Sometimes by as much as half. I understand overhead and all, but it seems like price gouging at times. Still, it is a very handy app to get an idea of options you have for repairs. Repair guides can be a little hard to access on my phone, but work good on my PC.

A Google user

5 years ago

App used to be bearable. Some problems, but could still get the information I wanted with a little work. Now it's terrible. Ever since the major facelift to the app. The option to see other cars that parts would fit on is gone. Cars dont get saved and if I have to search for more than 1 part or on more than 1 car then the app just says server error or that there aren't any parts fitting that description. So autozone doesnt sell spark plugs for a 2001 Honda civic? Yeah...right. Please fix!

CMFG43

4 years ago

I'm not sure why this app has the problems it does. Often I can search for something generic like "starter" and get no results back. But if you manually go through the menu you can find starters for what you're looking for. So clearly it's a problem with the app recognizing certain words. This happens with multiple common things, spark plugs, starter, alternator, and oil filter have all happened to me.

Luis A. Rosario

1 year ago

My experience with the application is great, but: Their Duralast brand is a hit or miss. A miss not once but like 5 times I have tried (Gold alternator with intermittent messages not charging, starter that almost started a fire in the car as soon I connected the battery, suspension parts with too short studs). The rewards program counts only for a reward for each transaction $20 or more, but you loose the more (Advance Auto Parts is a 10% given in $5 coupons for every $50 accumulated).

IntoTheBreach OnceMore

4 years ago

Too many glitches. The layout of app is good, I like the point system, but tons of issues. It runs incredibly slow and if something you put in cart that shows "available for delivery" is actually not, it won't tell you what. I had to put in address and billing about 5 times before it finally worked and I had to systematically take one out of the 8 items I had to find out which item wouldn't deliver via mail.

Brian Therien

4 years ago

Does not always keep previous orders in the memory on the app, I have had trouble returning items when they're not displayed on the history of the app. Thankfully the customer service at my local store is excellent after they have gotten to know me. (Not a commercial customer). However app is excellent with finding parts very easily and ordering is a breeze.

A Google user

5 years ago

I like AutoZone, but this app is a frustrating and buggy piece of garbage. "Server Error" happens constantly. I'm scrolling through a list of shocks and all of a sudden most of them disappear and I can't get them back. I can repeat the same thing over and over and get the same results so I know you guys haven't tested it. Now I'm trying to view my cart and it just displays a progress bar forever, finally loads and it has emptied my cart. Nothing works properly!!! As of 12/6 it's actually worse!

A Google user

5 years ago

FIX YOUR APP!!! - anytime you try to scroll through a long list of items it randomly jumps to the end of the list and does not allow you to scroll back up. I have found it easier to use the website for many tasks as opposed to the app. I also love how the app lists products that you can neither ship to home nor pick up in store... like, why even bother?

Jack

1 year ago

Purchasing an old collector car inevitably led me to fixing some things on my own without bringing the car to a mechanic. AutoZone, and stores like it, help a great deal in being able to do this. Their app is very useful in finding the parts that work for your vehicle. It also doesn't hurt that one of their physical locations is literally three minutes away from my house. An excellent app!

A Google user

5 years ago

Ok at best. When looking up parts, the list loads slowly. When you click on an item for info, then try to back out to the list, when there are 30 listings and you looked the 11th, instead of backing out to the 11th, you start over at the 1st. Very little vehicle info, specs, how-to. 20 year old domestic vehicle, I know which trans fluid and how much, but the app doesn't. No firing order or cylinder location. Excellent ideas, they're just poorly executed.

A Google user

6 years ago

App is good for a basic reference of what you need. Pro's: can save all your vehicles and scan you loyalty card right on your phone. Check pricing, store inventory, parts info, basic repair guide. Con's: glitchy at times, you really have to walk in the store to find vehicle specific parts, this is just a guideline. SEARCH is not friendly, you better use minimal key words and know exactly what you are looking for. Perfect for shade tree mechanics.

Steven Suit

1 year ago

The search engine lacks a little in comprehension and intuitiveness. You really have to search when searching for an item without the benefit of a detailed part/ item number or other form of nomenclation. The reference library on the other hand is a genuinely great asset. And ordering options are broad permitting you the better discounts I think. So. Yeah. 3 for 5