Ashley

Bond Temple

1 year ago

Super slow. You can wait forever to load your purchase history or order updates.

Luis F. Interiano C.

5 years ago

Easy to use app. Nice photos. But online (laptop) offers more filters to narrow down item selection. For instance, I want a recliner for my 90 y.o. dad. Online I can filter by fabric and seat size but not on the app. Otherwise great selection at nice prices and the store is huge.

Dean Moore

4 years ago

First time user. Offered 10%off but when logged into my account, items that were okayed now "not elligible" for promo. Bait and switch feature. I'll try them thus once and see how it all goes $199 for delivery is pretty steep. Also, employee said when calling store that policy rewuires you to come in to buy. Unable to order over phone and have delivered. Explained was handicaped and was told no other option. Sounds fishy.

BreeAnna Walden

4 years ago

The only thing i enjoy about the app is that i can make my payments through it. I tried to make a purchase and when it did not go through i was told you can't make purchases through the app because of some issues they have (but wont fix). I then had a pending charge that apparently no one could get rid of... it has finally been taken care of but took way too long. I will now only make purchases with cash in store because that was ridiculous..

Angie S. (Blaque_Rshn_Prncss)

3 years ago

I absolutely love Ashley....2 out of 2 living rooms, 2 out of 4 bedrooms (currently looking for bdrms 3 & 4) and the accent pieces 🥰. Amazing quality and look, I always get compliments when we have company. Though the app can be somewhat sketch and it doesn't keep me logged in or remember me, though I check it when I sign in..... so for that I've given only 4 stars 🌟 for the app.

A Google user

6 years ago

The app asked for three permissions to use the "view in home" feature. I gave access to my camera but denied permission to access my existing photos and my location. The app then never stops loading. I only downloaded the app to use that feature. Deleting app since it does not work. I'm using android. Note 8.

Michael Wisenbach

5 years ago

For placing orders, the app is fine but do not try using the delivery tracking feature because it uses your associated phone number...when entering that, all you get is "We can not find that order number". When entering the actual order number, it says "Thus is not a valid phone number" or, something to that effect. I had to call to find out where my order was. I still have no clue as to where it is or, the expected delivery date.

Monique Hatcher

10 months ago

The app does not fully load. It stays on the Ashley screen

Melissa M

10 months ago

Doesn't work, stuck on the Ashley screen. Un-installed then reinstalled several times with the same results

Amy D

10 months ago

Not impressed. Slow, lags, doesn't load. Not really functional at all. Pretty much useless.

Carly Farley

4 years ago

This app is terrible. I will never order from Ashley again! By ordering through this app, no one from their call centers is on the same page and everyone gives me a different update on the status of my order. They've pushed my delivery date back 3 wks twice now! Such terrible customer service and scheduling. Their app does not connect to their warehouse system so when you schedule a date, they pick a different one that works from them without telling you and it will not be updated in the app.

Anthony Cortes

2 years ago

Im a returning customer and purchased several items from Ashley in the past and always made my payments through the Ashley app into synchrony. I was able at one point go in and see payment history set up auto pay and so on. As of recently the app has been having payment issues and I was set up for ebill...I just called and was able to log in through the synchrony website and noticed a interest charge of almost 600 dollars, not being able to log in through the Ashley app caused this to happen FU

A Google user

5 years ago

I like the app in general, but not that I have to go through several pages just to pay my bill each time, which is why I downloaded it. It forces me to put in my zip code to find my nearest store then go through sales pages or advertisements before I can get to the bill pay. The ads or shopping announcements also tend to cover the services buttons at the bottom. Annoying. I wish there was a separate app for customer service only.

Shaundra

1 year ago

For some reason the app isn't showing me all my purchases. And there's a pop-up that says "Press & Hold to confirm you are a human (and not a bot)." That keeps popping up over and over again. Sometimes it pops up the instant that the last one goes away. It's super annoying. So far I don't have any positive things to say about the app.

Kimberly A

2 years ago

Pain points are plentiful. 1. Site is slow/clunky. 2. Adding items to faves takes you to that faves list. 3. Tried to cancel an item twice, just got a notification it's shipped. Cancel thru request form only. It's 2022, cancel should be an option u control in ur order, or customer service should at least have the ability to cancel an order. They don't. As a ux designer, I highly recommend you find a good ux team (I'm available). User experience is everything & right now this experience SUX.

Jay Dorsey

3 years ago

Poor experience and slow. Page transitions are choppy. Favorite button doesn't work. Page loads are slow on wifi. Prices don't match in store, so you're never going to be sure if this is the best deal. Only upside is the app won't over promise and under-deliver (literally). It shows out of stock; sales reps will tell you it ships in 6 weeks to get the commission when it's really 6 months. Poor consumer shopping experience overall. Still better than the store.

CJ Barwin

1 year ago

I input my zip code in Tucson, AZ, and it keeps telling me my closest store is Brooklyn NY. When I view an item from the list, and then want to go back to the list, it drops me at the top, not at the point where I was looking, so I have to scroll all over again. These are pretty basic things that an app should be able to get right!