Amex
June 15, 2024
More About Amex
• Enhanced activation experience for you to confirm new Cards and setup your Account.
• Activate your Credit Card for Apple Pay in the Amex App, then simply unlock, tap and pay.
• Freeze and unfreeze your Credit Card instantly at any time.
STAY ON TOP OF YOUR SPENDING
• Check your American Express Account balance, pending transactions and sort charges by amount and date.
• Go paperless with access to past PDF statements.
• Turn on AutoPay to pay your Amex bill automatically from your bank account each month.
• Check your spending power. Enter an amount for an expected purchase and you’ll see if it’ll be approved. Approval based on account status at the time of request
• Filter transactions to see spending and subtotals for each card on your account. For Basic Card Members Only.
PROTECTION WITH REAL-TIME ALERTS
• Turn on purchase alerts to be notified when your Credit Card is charged.
• Receive instant fraud alerts if suspicious activity is detected.
• Never miss a payment with payment due reminders.
• Manage all your notifications in the Amex Account tab.
EXPLORE REWARDS AND BENEFITS
• View your Rewards balance and find ways to use Membership Rewards® points* - from gift cards to credits on your statement.
• Use points to cover your eligible charges via a credit on your Account. *
• See personalized recommendations for other ways to use points.
• Refer a friend and earn rewards when friends and family get an American Express Card through your referral. For eligible Card Members only.
AMEX OFFERS *
• Discover offers from places you shop, dine, travel and more.
• Explore a map of nearby offers.
• Get Amex Offers notifications direct to your device.
AWARD-WINNING SERVICE
• We’re here to chat 24/7. Start a chat with us in seconds and revisit conversations any time in the app.
We’d love to hear from you! Stay in touch with us using our social media pages: Twitter: @AmericanExpress
Facebook: facebook.com/AmericanExpressUS/
Instagram: @americanexpress
Send & Split® enhances the way you send money and split purchases with other Venmo and PayPal users, all in the American Express app.* Now you can pay friends with more flexibility and without the standard Venmo or PayPal credit card fee§. You can also seamlessly split your Amex purchases with others and get paid back directly to your Card as a statement credit. Best Part? You’ll be the one to earn the rewards for the purchase you split. Enrollment Requirement. Terms Apply. § PayPal may charge a fee when sending to non-US recipients.
The American Express® App and app features are available only for eligible Card accounts in the United States. American Express® prepaid Cards and Cards issued by non-America Express issuers are not eligible.
To log in, Card Members must have an American Express user ID and password or create one in the app.
Apple, the Apple logo, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. App Store is a service mark of Apple Inc.
*To see the full Terms and Conditions, copy and paste the following link into your browser and scroll to the bottom of the page: https://amex.co/AmexApp-Terms
Latest Version
June 15, 2024
American Express
Finance
Android
10,637,038
Free
com.americanexpress.android.acctsvcs.us
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User Reviews
A Google user
5 years ago
The essential features of the app (checking your balance & transactions, making payments, managing your card(s), etc) work well. It's simple to navigate, fingerprint login works well, & notifications can be customized. However, I find it very annoying that selecting membership benefits opens your browser to their website, which is frustratingly bloated & slow on phones (the site works fine on computers/laptops, but I don't always have one available, especially if I'm traveling).
A Google user
5 years ago
When dealing with credit, this app should be way more detailed. Especially when there is multiple credit lines. I have no idea if I'm paying off my balance & interest or the balance & interest of a family member. It would be nice if there was a clear difference. For example "April used 100 of the credit line. Shes accrued $25 of interest to this date" etc etc. It needs more details. This is so confusing it makes me not want to use this credit card.
Chris Pope
4 years ago
The current balance is not included below each transaction, making it extremely difficult to track how much you've charged. Other apps I've used such as Bank of America keep a running total balance next to each transaction, so if you like to pay off your total balance, then you can see what pending charges aren't being included in that payment. Without that transparency, it is incredibly frustrating to pay off total balance and have that balance spike back up when the pending charges post.
A Google user
6 years ago
Very Confusing! AmEx tries to cram way to much stuff into the App, which causes it to be overwhelming for the user. You'll be clicking on areas where you never want to go and good luck getting back before getting locked out. Then, you'll find yourself having to call their customer service to let you back in, only to repeat the process. AmEx is great. The App, (This App), BAD.
Gregory Campion
3 years ago
I have been with American Express since 1991 and have had very positive experiences until the last app update, which is an absolute abomination!!! The app does not function correctly and the option to "pay other amount" does not work!! After so many complaints by customers I cannot understand why the application issues have not been resolved. You would think that American Express has highly qualified IT Technicians on staff to resolve these type issues. Apparently not. Very disappointing!!
Nate Thompson
4 years ago
Kicks us off every few minutes. Screen size/font tiny and unusable. When you try to zoom in to tap the extremely small buttons, you end up accidentally touching another button. App restarts/resets itself often when we are trying to buy travel products. Wont let us purchase any hotel/flight combo. My dad is the best businessman I know. He always said "don't make it difficult for your customers to give you money". Amex has blown it. Both the iPhone and Android platforms are equally horrible.
A Google user
5 years ago
I think the app is simple and it works well. The biggest issue I have is that on any purchases over $100, I have no option to just 'pay it's. Being able to plan it is great, but that's for a fee. Sometimes, I pay on the card just to pay it all off later (groceries for example). It would be great to have a 'pay it's option on every purchase. It is doable since they allow other options to split it or plan it.
Eric Pahl
2 years ago
1. Suddenly, after several years of using this app, I'm unable to attach receipts from my phone's files. I get an error message telling me to enable permissions for files access. And guess what. There's no provisions for granting access. 2. I used to be able to upload receipts while transactions were still pending. Now I have to wait several days. 3. I was once able to preview receipts upon posting by way of a thumbnail. Now I have to manually open each transaction, line by line, to check
Alissa Mitchell
2 years ago
Ever since the switch to the business app, I can't add notes to transactions anymore and now no matter what I try, the app says it doesn't have access granted to my files so I can no longer upload receipts. I've gone in and manually granted the app access to my camera roll in my phones settings, it still doesn't work! I NEED to be able to do these two tasks for work or I will experience consequences from my employer. And the website is slow & difficult to navigate. Get it together AmEx!!!!!
A Google user
6 years ago
This app is very practical and usually reliable. But there is one annoying flaw. Each time the app is updated, it "forgets" my settings for Spending Alerts (which I turned on) forcing me to manually reset that feature. Why does it automatically turn off an important feature like that with each update? Please correct this issue and I would change my rating to 5 stars.
Antoinette Mckenzie (Manic Mommy)
3 years ago
It's really annoying that we can no longer use the "other amount" I contacted customer service, but after reading the reviews I now know that it's not just me. I use my Amex for EVERYTHING mainly because of the points and the fact that It easier to keep track of my budgeting and spending with the app. But now that I can no longer pay the "other" amount, the ease and convenience is no longer there. I hope it's fixed soon!
Nate Matheson
2 years ago
The app itself works great. However, I'm leaning more and more towards it being rigged to encourage late payment and up the interest. Notifications absolutely suck. Would you like it to remind you of a payment date? You can have it notify at 3 day till all the way up to 10 days till due date. Not the day before. Not the day of. You can't even get notification for more than one option. If you accidently dismiss it, that's it. Hope you saw it. IF IT COMES AT ALL. Trash. Don't use amex.
A Google user
5 years ago
I have two amex accounts - my personal and the work/corporate one. The app does not allow you to be logged into both at the same time. Fine, then I'll just switch between them. Android will remember the passwords for me. But the app even refuses to do that! Once one account is setup, if you want to login to a second one it will entirely remove the first one from the phone. Useless for me. Uninstalled the app....
A Google user
4 years ago
I have just downgraded this app from four stars of a few yeas ago. That's an unusual response from me, as I view AmEx as a consistent leader in the industry of making easily useable features on their website & app. What is frustrating to me, is that I have three AmEx cards, & navigating between them with this app, means I have to remember what some hotshot programmed as the tap or swipe to switch to a different card. What's wrong with a simple menu, like computers have used for decades??? I don't use the app five times a day & don't remember what the trick is to consistently switch to a different card. After a few futile swipes & taps I'm able to switch cards, but it's not very user-friendly.
M
2 years ago
2/23/23-downgrade to 3 🌟 😕. Updated and purchase notification didn't come through until I opened the app, and it came 3 times! 7/31/15-They completely changed it! Design used to look slick. Now looks terrible! Interface is now clunky and hard to navigate. Removed certain functions. Confusing and hard to find what you want. Sad that a team of professionals thought this was necessary. Do yourself a favor and don't update if you liked the previous version!! You've been warned!
Lou Pukamerouka
1 year ago
There are many things to be improved, first intelligibility. When you click on transactions, it will only show part of them. You have to go back and select the billing cicle. This also happens on the website. Another important thing to improve is that app kicks you out after 30 seconds of inactivity, although it will display that you have been inactive for 5 minues. I am removing this app and wait for AMEX to provide answer and improve it. In the meantime I strongly recommend not to use it.
Tom Haight
1 year ago
The App is a shadow of the website. Several functions can ONLY be done online. I can drain my savings account using the app, but I can't add another Amex account to my user. I can make multiple thousand dollar payments in the app, but I can't dispute a transaction. Then, when you contact them for help, they're rude and condescending. The guy I got first was horrible. I ended that session and tried again. She was better, but not much. AMEX charges hundreds a year to use their cards. Not worth it
Oscar Juarez
1 year ago
The app looks nice but it it clearly designed to encourage late payments a very confusing way to find how much you own for your current balance, and if you have multiple accounts with the same card the way they combine them, I feel like it should be different. They should make it more like the capital one app interface, it's nice, clear and efficient. They way they do cash back is also annoying they should learn a thing or two from capital one.
Yarik M
1 year ago
It's a credit card app. It works. The UI might not be as straightforward as the designers (or worse, the suits) might think tho. The sole reason I'm Leaving a review is a hilarious, yet sad feature (or bug) of the app. I was reading the clauses and agreement to sign up for split pay and the app kicks me out for inactivity. I was slowly scrolling. So, I suppose when reading docs in app, it doesnt register movement.
E M
11 months ago
Mostly just opens a browser and takes you to the website. On top of that, very poor IDM/SSO session management. You have to login multiple times and sessions constantly expire. Why have the app, just go to the website on your browser...it's actually easier that way. 6 years later and still the same issues! What a terrible company and app.
