Al Hilal Bank

Ahmad Wali

3 months ago

After the app is upgraded cannot login to the new app at all. The passcode is correct but keeps saying it's incorrect. I tried to reset it, but it is showing something went wrong. I am locked out of the account and am no longer able to access the bank account on the app. Please revert to old app.. Also you cannot update Emirates ID by app.

Obaidullah Shahzaman

4 months ago

This is the worst bank in the world. It’s been over a month, and neither the documents are updating through the app nor through email. Every time I file a complaint, they ask for two days, but even after two weeks, there's zero response. Opening an account with this bank is a complete waste of time and nothing but a massive headache. They don’t even deserve a single star. sorry I don't want to waste more time by sending you emails again and again app deleted

Amol Arolkar

2 months ago

regarding my ongoing complaint about the recent deposit restriction policy. I’ve been in continuous contact with your team on this matter, but unfortunately, they have not been able to provide any viable solution. As per the latest update, only 10 deposits are allowed within a one-month period. I would like to highlight that I have made more than 10 deposits in previous months without any issue — so I’m unclear why this new restriction is being applied all of a sudden, without prior notice

Irfan bin Salah

1 month ago

The plastic used on the Debit card is break a little normal. not good quality of the card to much normal

Dylan Baril

1 month ago

very horrible costumer service, how did i get fall below fee if i am maintening my balance? 0 out of 10. low performance, i will never recommend this bank ever again

Sarah C.

5 months ago

I have a problem with my son's debit card, they said there is restriction. I have been following up by calls, chat, sending emails and all that but for two months there was no response on their side. They would say that they sent a request ( many times already) but the concern team or department has not taken any immediate action regarding this matter. It is so frustrating asking for an updates, yet getting same answers and replies.

koshitha danul

3 months ago

First time experiencing this level of careless Banking service, not efficient at all , i guaranteed even though they respond quickly via chat or call, except raising requests, nothing is happening, because their IT department is not that supportive to individual customers, been half a month trying to open a simple account still not resolved the case ,not their our mistake choosing them.

Dr. Tamer Koksalan

2 months ago

honestly speaking, one of the best bank apps I have seen so far. you can easily connect to live chat and take care of your issues and ask anything. its very fast, free and convenient. good job al hilal, keep up the good work!

Paulo Diaz

1 month ago

Worst mobile banking. worst customer service. worst app. their app has always a problem you cant even log in your account to do mobile banking. tried to reach customer service and yet no answer from their side. they want you to send email. USELESS APP and USELESS BANK.

ripon syedali

3 weeks ago

All that good . but I am not clear how much the minimum I need to keep in my account. Last month they charge me 26 dirham something their message me there is a monthly fee believe something

Ramkrishna Subedi

1 month ago

Al Hilal Bank is the bank with the worst service in the UAE.I was trying to open a bank account for a month now. It is still pending.And when I talked to customer care, not just a couple of days, but a month has passed and the problem is still not resolved.

Eric Galang

1 month ago

not advisable to transfer to an international bank, it says instant transfer so it means realtime, but its getting delayed. i experienced it before it takes 2days, so i tried again today expecting that the service was improved but still the same. its so frustrating that you trust the bank but failed to deliver when you need it most.

Jasim Ahamed

4 weeks ago

I have been using the bank for almost a year. When I opened the account, I was informed that I must either maintain a minimum balance of AED 1,000 or have my salary transferred each month. However, for the past three months, the bank has been deducting minimum balance (fall-below) fees, even though my salary is being transferred to this account every month.

EMMALYN PENALOGA

1 week ago

it is a helpful app but I am unaware of how much is the maintaining balance to avoid fall below fee, and how much is the fall below amount every month.

Jeni Inthelotus

1 month ago

good. but there is a problem. while adding the beneficiaries, the typing account number, we can not see. it doesn't move automatically upwards. And we can not scroll upward also to see what we are typing. the keyboard hides the typing account number. 2nd issue, I am able to add al hilal bank beneficiaries. but not able to add beneficiaries of other banks. Especially FAB. First it shows error. then showing something went wrong. so please check it

karamat ali ali

1 week ago

after the last update I'm unable to login with my passcode and fingerprint. even try with forget passcode but it keep saying too many requests plz try again later.👎👎👎 issue has been resolved after the suggested method. thanks for that over all it's a great app to use . very convenient and useful.

Elias

2 weeks ago

the application is not working everyday system is down let me tell you the truth the customer support are amazing and helpful when it comes to the bank I think they have problem with the IT team everyday new issue like you might face problems while transfer money you can't Open your account at the moment and other things seriously it is disappointing