AIB Mobile

Nicola R

11 months ago

Half the time the notification to approve purchases never appears. I was stuck abroad when my flight was cancelled and the app wouldn't let me approve another flight ticket when I tried to purchase one online, I had to get someone else to buy it and then pay them back later. Also it takes forever to login since you need to put in your pass code several times. Even when the push notification appears and I approve it, it doesn't go through!

Nataliia K

11 months ago

Oh my god, your app is unbearable. Usually it takes me 5 attempts to just login, because it simply refreshes after I fill my password. Today I can't login at all! And when I try to pay for a purchase online, I do not receive a notification. I need to log into the app first for the notification to appear. But after I return to the site to finally finish the payment, the application closes!

Chloe Wal

1 year ago

The push notifications have become a serious problem lately. They were never great but now they don't come up at all when buying online or trying to login to online banking on a browser (not everything can be done in the app). I have updated the app, and notifications are enabled. I have even uninstalled and reinstalled the app, which worked for one transaction but now I'm back to no push notifications coming through. Absolutely awful service.

Vinny Mitchell

9 months ago

This app went from hero to zero in a matter of months . The amount of bugs it has now is just not acceptable. I have to uninstall and reinstall 3 times in the last 2 months. This app is so poor ,it would make me want to leave aib . !! Sort it out

Chinggis Khan

9 months ago

Can't create an account, it just keeps getting stuck on the "next" option. I've never had an app work worse than this one, and that's saying a lot since I've downloaded at least 5 utter shambollocks that hardly work. If I could, I'd rate this 0 stars

Dan Quigley

9 months ago

Terrible app, you can't even log in most of the time. Hardly screams reliability. Too bad if you need to move money around at short notice when you're not at home (the whole point of a mobile app). You'll just be stuck on the login screen for 20 minutes. Really frustrating.

Tomasz Jama-Lipa

9 months ago

I often do not receive notifications to confirm the purchase or login. It sometimes takes 3-5 retries to work. Other banking apps that I use don't have this problem. Edit: Two years later it haven't changed. Still the worst banking app I've ever used.

Robert Cosgrave

9 months ago

Recently the app fails at login two times out of three. It's not reliable or usable. The push notifications to confirm approve a payment often never arrive or arrive after the online payment has timed out. It's quickly making my AIB account a pain to use. After 33 years at AIB I will have to be off to revolut if this doesn't get better soon.

Catsu CORK

11 months ago

Up until recently, I loved the app and found it much better than BOI. However, in recent months the issues like seen here are constant. I have had to phone AIB several times, and get them to approve my online transactions. They assured me it wasn't a random security check and said it was a problem with Airbnb. However my previous transaction was not Airbnb!! I believed it, but now I don't!! Also the last few weeks, there is some distortion. One account isn't visible so probs paying bills!!

Arshdeep Singh

11 months ago

Hello AIB Mobile developers, I was previously using AIB on iOS and had no issues. I have switched to Android and the application is a lot buggy. The rows squish and the content is not at all readable. The user experience is not at all great. I have tried installing and reinstalling the application as well but it's still the same. The transitions between different windows doesn't look great either. Can this please looked into. If you need anymore information, please do reach out to me.

Katie Hardiman

10 months ago

Unable to make online purchases as push notifications don't work. Was told to re-install the app and now unable to access my pin in the app to make purchases even in store or online. I have accounts with BOI , revolut and American Express and this is by far the worst. Can't do a thing without needing to call AIB customer support and only have an account about 6 months. Dual factor authentication in the app and it means absolutely nothing as the user has no control over their own account.

pierre larralde

9 months ago

At this stage is more of a joke. I waited a long time to see ANY improvement. My phone isn't top grade but he is decent and run properly by other banking app etc. I have a redmi13 pro The app sometimes don't send notification sometimes it does. The sometimes reject your connexion and suddenly it is ok. After few more tries. Sometimes few is a lot though. I am even wondering to close my account to go for another one. Because it is frustrating at times.

Cantankerous Klept

9 months ago

Lately it is constantly stuck in a loading state, requiring multiple uninstall and reinstalls. Edit: it is consistently a terrible experience. The Mobile app switches between locking me out completely so I can't access smy account via mobile, and squeezing all the text so it's borderline unreadable. Only fixes itself on uninstall and reinstall, which is a bad experience because then you are capped at 250 quid transfers. Really feeling like I should go back to BOI.

Katherine L

3 years ago

After years of working fine, the app has been abysmal for nearly two months now. Frequent issues logging in and authorization notifications are delayed or don't appear at all, my card is sometimes randomly frozen (an issue with the bank instead of the app). I'm considering changing my bank due to the avalanche of basic functionality issues

Adrian O Connell

1 year ago

I haven't had the issues logging in that others have had but whenever I am making an online purchase the notification will ping but disappear almost immediately. This isn't me dismissing it mistakenly or something. If I watch the screen I will see the notification pop up with confirm or deny and then it just disappears. It's not in my system notification tray and not visible when I enter the app. This forces me to cancel the order I'm making and try again. Very frustrating.

A Google user

5 years ago

Most mediocre bank and app I've ever used. It just takes forever to do the most menial tasks. Amongst the terrible features are: the app is hard to navigate - it has terrible sense of UI and required so many taps to do you what you need, it doesn't allow you to add contacts via the mobile app (despite the phone being a trusted device), and as of lately the app won't even open because it says it doesn't trust the next work I'm in (Currently using Vodafone data).

Neill Coen

2 years ago

3DS authentication often doesnt appear - 8 times out of 10 it doesnt appear leaving me in limbo trying to complete my online purchase. When it does appear, it doesnt always work either so I'm not sure if payment has been taken or not. Logging in is a continuous issue, security check complete, but its not, then it tells me to update app, which i do, but that doesnt fix the issue either. Very poor. Would score less than 1 if I could. No wonder customers in Ireland are jumping ship to Revolut!!