23andMe - DNA Testing
April 24, 2025
More About 23andMe - DNA Testing
HEALTH + ANCESTRY SERVICE*: Get a more complete picture of your health with insights from your genetic data and find out what you may pass on to your future children. Includes everything in Ancestry Service.1
23ANDME+ PREMIUMTM*: Access new premium reports and features throughout the year to keep fueling your health journey and exploring your ancestry. You can also opt in to Health Action Plan for a more personalized experience and recommendations. Includes everything in Health + Ancestry Service.2
23ANDME+ TOTAL HEALTHTM**: Optimize your health with physician initiated whole exome sequencing, biannual blood testing and genetics-informed clinical care. Includes everything in 23andMe+ Premium.3
PRIVACY: You are in control of your data. When you explore your DNA with 23andMe, you entrust us with important information. That’s why, since day one, we’ve committed ourselves to protecting your privacy. We provide robust controls that give you options when it comes to your genetic data.
RESEARCH: You can also choose to participate in 23andMe research. If you opt to do so, the answers you provide could help drive scientific discoveries.
HOW YOUR KIT AND THE APP WORK TOGETHER: All services require purchasing a kit, registering and submitting a saliva sample using the collection tube provided. Log into your account to track your sample’s progress. Once your reports are ready, open your app to view your reports.
NOTIFICATIONS: Stay in the know with notifications about personalized recommendations, new product updates, research surveys, family connections and more.
TERMS OF SERVICE
US (https://www.23andme.com/legal/terms-of-service)
UK, IE, FI, DK, SE, NL (https://www.23andme.com/en-eu/legal/terms-of-service)
Canada (https://www.23andme.com/en-ca/legal/terms-of-service/)
All other countries (https://www.23andme.com/en-int/legal/terms-of-service/)
Consumer Health Data Privacy Policy (https://www.23andme.com/legal/us-privacy/#washington-consumer-health-data-privacy-policy)
AVAILABILITY
1 Health + Ancestry Service is available in US, Canada, United Kingdom, Ireland, Denmark, Finland, Netherlands, and Sweden.
2 23andMe+ Premium Membership is available in US, Canada, and United Kingdom only. Health Action Plan is available in the US only and requires opting in to personalized recommendations.
3 Total Health Membership not available to residents of HI, NJ, NY, OK, RI and US territories.
*The 23andMe PGS test includes health predisposition and carrier status reports. Health predisposition reports include reports that meet FDA requirements for Genetic Health Risks and wellness reports which are based on 23andMe research. Your ethnicity may affect the relevance of each report. Each Genetic Health Risk report describes if a person has variants associated with a higher risk of developing a disease, but does not describe their overall risk of developing the disease. The reports do not detect all variants. The reports are not intended to diagnose any disease, tell you about your current state of health, or for use in making medical decisions, including whether to take medication, or how much medication to take. This test is intended for use in adults. Visit https://www.23andme.com/test-info for additional important limitations about each report.
**Total Health membership includes services initiated and performed by third-party clinicians and lab providers through the 23andMe platform. Additional terms and conditions also apply. Exome Sequencing is analyzed by a CLIA- and CAP-accredited laboratory. All telehealth services are provided in accordance with the Telehealth Terms (https://www.23andme.com/legal/telehealth-tos/) and Consent to Telehealth (https://www.23andme.com/legal/telehealth-consent/).
Latest Version
5.277.0
April 24, 2025
23andMe
Tools
Android
2,737,211
Free
com.twentythreeandme.app
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User Reviews
A Google user
5 years ago
Excellent app so far. The only issue I can find with it is that, when the process of registering the kit or giving the saliva sample is interrupted by switching apps or closing the app, the app appears to go back to the beginning. Tapping the button at the bottom of the screen takes you to the proper screen, but knowing that you can just tap the "register kit" etc buttons is something some people might not know to do. So the process of using the app to register the kit becomes a bit ambiguous.
Susan Park
2 years ago
It's easy to check for your newest relatives quickly on the app. I also share my map with friends through my phone. I wish the features and articles I can't see without paying extra were not plugged, hence 4 stars instead of 5. That's frustrating since it was included for free when I first bought the test many years ago (at a much higher price than what they charge today). I fill out surveys, so they use my data, but I can't see how they use it without paying a yearly fee. Not right.
Rindalia (Rindalia)
4 years ago
The app and results are very interesting to read! I love the relative map/family tree. Unfortunately for now I've left it at two stars because the 'Ancestry Composition' tab has only given me an 'Uh oh, something went wrong!' error message with the option to reload with no results. That was the part I was most interested in so as of now, I'll be leaving my review at two stars until that portion of the app shows info instead of an error. This is a fantastic app/service & I would recommend it!
A Google user
5 years ago
Overall good presentation of the results. Lots of information, but it isn't really organized intuitively. Find myself opening several things to find any information other than the core genetic history that is in the first card. Internal results are organized and interesting though. Overall fairly complete view, but just organized as a "read" rather than a "reference".
Keith T
9 months ago
The initial data from the test kit is interesting but the app itself is a bit clunky. It often looks like it is going to offer something specific to me but ends up just being general information about a topic which might as well have been a link to Wikipedia. The sort function on the relatives list is weird, it only seems to sort some relatives not all.
H M
4 years ago
23andMe: Excellent service with unexpected drawbacks. App is fantastic: intuitive controls, responsive, excellent organization. Customer service response time equally excellent. Biggest problem is something I wouldn't've expected to be an issue: the abysmal way predicted DNA trees are handled between family members. I'm hoping there is work being done to fix the asinine system currently in place. Not enough space to detail issues here, though I have with CS.
IIVIMIRACLE
1 year ago
I don't usually leave reviews on apps but I felt like I had to with this one. - Amazing concept - Very informative - Probably the worst app I've ever used as far as it being glitchy, doesn't feel seemless doesn't really flow right or at least the way you would want or expect it to. I really enjoyed it for the first 2 days but it becomes pretty annoying when you really begin to use it, especially when it comes to communicating with others.
A Google user
5 years ago
In the messaging feature once you get a messge thread going, you are unable go see what you are typing, as well as barely see the send button. Once there has been a couple messages you are unable to get to the text box to even attempt to write a message, it will only stay at the top of your first message and not scroll through the message thread to get to the text box. Then you are no longer able to continue messaging and communication is lost with the other relative.
A Google user
6 years ago
So far, this app experience is great! Every day I check the status of my sample. Every day it keeps the timeline up to date. while I'm waiting on my results I can answer questions to help with research. There are many things to read and explore regarding genetics. I especially love the easy to understand language and the time and thought they put into this app. Great job! Now, for my results!
Robyn Santos
3 years ago
Receiving the sample box and mailing it back is sooo easy (be sure to tape the box just in case). Just follow the directions in the tiny booklet and mail the sample back! (Return-mailing is already paid for so you don't have to worry about it). The app is very easy to navigate, and the surveys you can take to help you further understand your ancestral background and what similarities/differences you have with your living relatives are very easy and actually pretty fun to take. Highly recommend!
A Google user
6 years ago
Although I had to redo the test, I was sent a new one for free! The waiting game was the worst part. In the end...so much information. A lot of info was so interesting! The health risks were a big factor for me too. Variants of certain genes are critical for early detection and elimination. The factoids about earwax, bitter taste, widows peaks and physical features were really fun. I get updates often, the more info 23&Me gets from the public the more I get too!! Love it! I recommend to all!
Cyndi Dempsay
2 years ago
Very interesting app and information. It seems to not really know me or something is off. Some information it gives me, does not seem to align with my habits, likes, dislikes or tendencies. But I do like the app and learning new things about myself. And it is helping me understand that I have certain genetic issues that affect my digestion and absorption.
A Google user
6 years ago
I've how 23andMe keeps updating the app/our health reports with new information when it becomes available or just expanding on what already have already added. for example, they expanded on more about each of the main places where I came from and told me some interesting facts about the food, culture, etc. The only thing I would like to have changed is when I hit the back button on my phone it takes me all the way back to the main pages. Overall, I really enjoy it!
Phaedra Culley
1 year ago
It's incredibly frustrating to try and cancel membership, and now that it automatically renewed (I thought I had cancelled) without notice, I can't get a refund, and customer service is impossible to find. When you go to help and try to find how to cancel your membership, the instructions are wrong. You have to go to the menu, go to settings, go to manage payments, and under THAT menu is a tab to cancel membership. I am not happy with this service at all.
Treva Smith
1 year ago
The level of research you do is amazing! I love reading & participating in it. The app makes this experience easier. 12/16/23 I have used the app on & off. My experience with it has been good. I'm not a tech-savvy person, so just exploring all the features here has been so informative. I enjoy reading & learning. I haven't been very good at the combination part with other users. So I do not have much to say about that!
Brad Foley
3 years ago
The 23 and me app has a lot of options for exploring your personal data and reports on health and relatedness. It's fun, and easy to use, and the views are pretty well optimized for mobile. It's not just a simpler version of the desktop site. My only complaints are, it's a bit slow. And the family tree quickly gets useless, a few generations back, because it can't handle cases of consanguineous marriages, double first cousins, or other kinds of multiple relationships.
Skylar Walker
4 years ago
Great app with intuitive menus, and an overall easy to understand process. They will continuously update health information as the technology they use to analyze genetics gets better, without charging you extra (some say there's a subscription, but I don't see it). Great investment and I could not suggest an improvemt if I tried. Granted, it'd be nice if the price was lower so that more people have access to this information, however I feel the price is more than justified for what you receive.
Basin_Chaser
4 years ago
Overall pretty good app. It's made to be simple to navigate by making multiple avenues to view the same information for someone who is more app savy this makes it a little confusing as it can let you down thinking you are accessing new info you haven't previously seen but it just led you in a circle back to the same info page you were looking at previously.
John Baptist
4 months ago
Misleading advertising beware! They claim to hide additional information behind a second pay wall that ended up being not even remotely worth the additional 70$ I spent. I originally bought the kit thinking it would include the premium package, considering it was double the price of other kits even in sale, only to realize that it would be another 70$ for literally usless vague information.
weston Taylor
1 month ago
If like me you want to get answers for where you're family, & conditions come from, and learn more about the places that apply, I recommend this service... However, many parts of the service are blocked from the base subscription, they have a tendency to lump geographically similar groups together, ( i.e. England, Ireland,Scotland, & Wales are just listed as English and Irish on the overview), & security has been a problem in the past, but if those aren't problems with you I strongly recommend.
