10-21 Police Phone
September 15, 2024
More About 10-21 Police Phone
- Receive and respond to callback requests
- Direct citizens to dispatch for immediate assistance
10-21 Police Phone Professional subscribers can:
- Set your outbound caller ID to "LAW ENFORCEMENT"
- View the citizen's caller ID in callback requests
- Send an automatic follow up message via SMS
- Retain call records for the life of your subscription
10-21 (radio code for "make a phone call") is a Police App for making free* calls to citizens that GET ANSWERED. Calls are made from local (not blocked) numbers without revealing your personal number. Stop getting sent to voicemail!
For example, if you call a citizen in Miami area code (305), they will receive an incoming call from a local (305) number, regardless of where you are. They are more likely to answer that call on your first try.
If the citizen calls back, rather than bugging you off-duty, they will be prompted to "Press 1 to Request a Call Back" (via Push Notification) or "Press 0 to Reach a Dispatcher" (connects to a non-emergency number that you provide).
When citizens request a call back, you receive a Push Notification on your phone rather than a phone call. At your convenience, simply tap the notification to initiate a call back out to the citizen.
*Calls are made over a VoIP data connection and do not use your cellular minutes. While the data used is minimal, data usage fees from your provider may apply.
Terms of Use: https://app.10-21.com/terms/phone
Latest Version
4.2.2
September 15, 2024
Motorola Solutions
Communication
Android
111,183
Free
com.callyo.police_phone_1021
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User Reviews
B. Wallace (Pro Libertate Tactical)
3 years ago
App has been totally unusable lately. I have used 10-21 for several years and I have always been pleased. However, since about the beginning of the year, everytime I attempt to call a complainant or suspect, the app has caused such distortion to the point that I cannot communicate at all with subjects. I am using a Galaxy S21 Ultra on FirstNet. I have been relegated to driving back to the PD to make phone calls due to the issues in this app.
A Google user
4 years ago
My only issue with this app is that it does not work at all when trying to use bluetooth headphones. I have to disconnect from bluetooth entirely, or switch to speaker phone to complete a call. Other than that, the app is great.
Steven Price
3 years ago
I'm using a Samsung s20 ultra on AT&T firstnet. I'm a premium subscriber and everything works fine except for the option that I have turn on for the make calls as law enforcement however on many tests to different carriers and phone thar have caller ID the app does not send the law enforcement caller ID. Just the phone number and unknown caller with the city in that area code. Please fix or advise if others are seeing this or if it's working.
A Google user
5 years ago
Doesn't work anymore. Used to work fine before the update, but after the update calls no longer connect. I tried reinstalling the app, restarting my phone, deleting cache, using WiFi instead of cellular, everything i could, but the last update killed it.
Cody Barry
1 year ago
After Motorola took over, this app has become complete junk. Doesn't work unless you pay the monthly subscription fee and may not even work then, idk Im not paying the crazy service fee. The free app doesn't connect calls and/or drops them constantly. When Callyo owned this app it worked great. I don't recommend downloading.
Bruce Lynch
3 months ago
I did come in handy a few times and now can't even log into the account with resetting the password.
Josh Champoux
1 year ago
I have coworkers that use this app daily. I have attempted multiple times to get an account where it says confirmation email has been sent. I have checked email, junk and secondary sections of my work email with no results. Can't find a way to contact anyone for assistance on this matter either.
Bret Wiley
3 years ago
This app is not giving the caller ID as law enforcement. It comes up as a spam risk. The caller ID should be programmable with the officers name and department. Also the number rotates and is not fixed. There should be a 24 hour link to the number from the time it is used for a call. That way the individual that was called can call the number back. Other than that its a good app.
David
3 years ago
While using the app making a phone call to a complainant, the lockscreen will timeout and mute the phone call entirely. The only work around is changing your screen time out to never shut off which destroys battery life. The app requires a subscription which is far more expensive than I believe it should be.
Meadow Rogers
3 months ago
Update: after lots of searching we found a contact email. I will update the review further once the issue has been resolved. When we try to request an account, we get a message saying our .gov email could be misspelled. It is not and we cannot go any further.
Sonny Williams
1 week ago
I absolutely love the concept! Can't wait to see what the future update brings us! Hopefully, my agency will invest!
Lando Hall
2 months ago
Tried to activate an account. Unable to due to app denying password even though my password meets the requirements. So far, not even worth one star.
James Marchman
2 years ago
Used and subscribed to the premium version of this app for a couple years, was great when it worked. Unfortunately I was essentially unable to make calls starting a few months ago, and no amount of uninstalling and reinstalling the app helped, nor did changing wireless networks or Wi-Fi settings. Unsubscribed and uninstalled.
Chris Williams
3 years ago
Ok when it works. Love the idea, but it frequently changes audio output from bluetooth to speaker while on calls. Since the most recent update, it's signed me out. The app seems to not work with my (very common) password manager to log in. Motorola just bought the company so they'll probably ruin it like they have done with every other aquisition of a decent product.
Jesse Bloise
1 year ago
Calls drop randomly, when you try to call from the recent call list it bugs out and force closes the app, calls don't go through, if a call does go through the person on the other side can hear you but, you can't hear them. So with all of this going on I STILL have to rely on *67 to make calls. I downloaded this app so I can actually get people to answer the phone. I'm giving 2 stars basically because the app is easy to use however, if the was complicated I would give this app 1 star.
A Google user
5 years ago
Worked very well when I first installed it and used it. It's been awhile since I used it to place a call. After four attempts to complete a call, I stopped trying. I kept seeing the following messages: "Still trying" "Hanging up" Additionally, the volume quality is poor.
Brian Pangburn
2 years ago
I have effectively stopped using the app because when the screen on my device times out, it stops working. The call is "dropped" in that the call remains active but I can't hear the people I'm calling and they can't hear me. When it works, it works great. But if I have a phone call last longer than about 30 seconds, it's pointless. For what it's worth, the guys on my department with iPhones don't have this problem.
A Google user
5 years ago
This app does exactly what it's intended to do. It gives Officers the ability to call Citizens, etc., without them actually having your cellphone number! When they call you back, you can arrange your settings where they will actually reach your Dispatch...perfect! I rely heavily on this app while working. Slight signal issues but nothing major. I highly recommend this app.
A Google user
4 years ago
This app used to work fine until the subscription update. Now all of the calls that I make fail to connect making the app worthless. I'll just have the desk make the calls for me, or just dial *67. There are also plenty of free apps still around. Update: The latest update to the app must have fixed whatever the connection problem was, so it works again.
A Google user
4 years ago
Broken privacy bug Was using this app for work and then I discovered while showing it to a co-worker.. if the citizen called you back it activated the mic on your phone and they could listen in on whatever you were doing, even with the app closed. That's scary. There was no notification of way to figure this out other than we found the bug while standing right next to each other. I'll never use this app again, can't trust it. Shame because it was an amazing tool.
