Konstantin Bitter
1 year ago
Tried to apply for the olive card but I can't because my foreign name is too long for the character limit of the entry field. It suggests to shorten the name but then you get declined during identity verification because the names don't match
A Google user
5 years ago
Installs fairly easily, but keeps popping up adverts - these are not the usual kind of pop-ups and so cannot be shut down - I assume it is abusing the error message system to do so.
A Google user
5 years ago
The server response is so slow that I can't even login to the app. There is nothing wrong on my end, and yet I keep getting a connection error. Also why don't you spend a small amount of money and provide different language options? Every other bank in the world does.
Michael Parrish
2 years ago
Easy to use and quite intuitive, even if your Japanese is weak. Sometimes it takes several steps to accomplish a simple task like money transfer. Buttons get hidden at bottom of screen. Like the fact that transfers are free to other SMBC customers!
Kansai Zai
4 years ago
no English. Edit: English was added, but the app is not working for a month now. Edit (2020-10-14) app is working fine, but more annoying advertisement for points and such than ever. Remove meaning less annoying adds because they slow down every operation.
David Bryant
1 year ago
Even if you set your language as English, 90% of the app will still be in Japanese.. I can read kanji fairly well, but would of course rather deal with sometimes advance banking processes in my native language, if that is an option they present. Surely in 2024 you can find someone to fully translate this app??!
DP C
4 years ago
For those that can't sign in because of this terrible program: go to the website and DON'T click login. Under that it says "check balance with cash card" . That allows you to login as normal, even if they locked you out pre viously. Original review: Flat out doesn't work. It will lock your account and you won't be able to use it again. Customer service is horrific and the only way to contact them is to spend 3 hours looking for a phone number! PHONE!! It's still 1974 in japan.
Jose Felix Ladeia Rodrigues
3 years ago
Screen design is bad, translation is incomplete and terrible. It seems that the intern of the company designed the screens during his first week, since navigation is not intuitive, menus and colors don't match between screens. If I were Sumitomo I would feel shame for such a cheap app.
A Google user
5 years ago
This app by default show campaign ads that will pop up on your phone at random! Even when you are not using the app. It is very annoying. After searching in the settings you can find a way to turn this off, but it should not be on by default. Very invasive!
Marcin Konstantynowicz
1 year ago
App asks me to take a picture of my zairyu card. App then proceeds to use it's own built camera feature that DOES NOT FOCUS AT ALL. It's impossible to make a picture that's not blurry. I don't have any screen controls and I can't use pre-taken picture. This type of "technology" in late 2023 is just unbelievable.
Jithin Antony
1 year ago
Most of the functions are easy to use and can be completed in simple steps. Only difficulty is to locate beneficiary name which is in japanese. Appreciate if you could provide a nick name option so as to find it faster.
A Google user
5 years ago
First it refused to start while USB debugging is enabled, then it refused to start because my phone is not encrypted. Interesting choices. I can still do everything from the same phone if I use a browser though. So what's the point of this app then?
Colin Magne
4 years ago
73 MB for a banking app? It needs some data optimization and cleaning, as it should lose 90% of its (over)weight. The UX is better than average Japanese banks services, but still sometimes stupid and needs improvements. There is some spam advertisements for their own services. Not all features are available such as international wires.
Simran Shikalgar
1 year ago
Really good App for banking. But it still needs lot of improvements. 1. Needs to work on English support and Translation. 2. Version updates for nothing and takes a lot space than needed. Hope you can manage update in small spaces. 3. Still needs work on easy options and display format for options.
Lucas Sloan (Venatori)
11 months ago
The English UI doesn't convert all of the Japanese in the app, virtually making 80% of the app unusable.
Taha Toorabally
9 months ago
Easy to use, gives good points, I see no reaosn not to use this app, I think using it in conjunction to some other point app idk like krashiru reward, or smth wouod give you more points but just this alone is enough to get me sold imo
Hiroshi Yasukawa
1 year ago
2023/10/2 update: With this app hanging up, you can't initiate transfers on PC either because the OTA is in the app. 2023/09/15 update: It became worse. The app doesn't start 80% of the time. I need to kill the app and restart it again. Also, some functions, such as adding more accounts (I tried to add my Forex account), don't work. - This app only successfully starts up 50% of the time. Sometimes, it just hangs up in the first stupid splash screen.
Account Japan
10 months ago
Don't bank with these amateurs. The app barely works, the English language support is negligible, transfers cost 330 yen, and the app is terribly designed. Worst of all is that the app of one of Japan's biggest banks advertisements for GAMBLING right in the app. With one click you can buy lottery tickets using you account balance. It boggles the mind how they thought this was a good idea. They should be ashmed about everything about this app.
hisak Sf
8 months ago
Simple, fast and easy to find features for Japanese. However, it should be hard to find something to do for non-native Japanese people. My favorite point of the app is simple and easy to switch smartphones.
Anmol Kaushik
9 months ago
A very handy app that helps to manage accounts, check balances in different accounts and also see financial charts to better manage finances. Can also link different credit cards and check savings, expense and installments to be paid. The insights, advice and news regarding managing financial assets is also very helpful. The UI is good, but still could have been slightly better. The app is available in different languages but sometimes the machine generated translations are either limited.